Gear Up Clothing / Gear Up Wireless, Cleveland, Ohio 2010 – 2018Manager / Salesman / Customer Support / BuyerCo-own business, which includes two-in-one store format. Preform management and sales duties including managing budgets and maintaining statistical and financial records. Promote and market the business, prepare promotional materials and displays and resolve any customer query or issue. • Gained new customers and retained current customers by providing excellent customer service.• Attracted new customers by using various advertising techniques and implementing a reward program for reoccurring customers.• Collaborated with co-workers by increasing sales and maintaining business profitability. • Elevated sales and introduced new service and brands by attending conventions and trade shows.• Established customer’s trust by providing them with technology advice in cellphone brands and service. • Opened new business opportunity by adding cellphone and PC repair.

M& C Groceries, Cleveland, Ohio 2009 – 2010 CashierReceived payment by cash, check, and credit cards. Issued receipts, refunds, credits or change to customers. Greeted all customers entering the store. Completed general cleaning duties, stocked shelves, and marked prices on shelves and merchandise.• Verified merchandise availability by communicating with store manager on processing orders. • Increased certain merchandise sales by organizing and displaying them in different areas. Ensured proper cash handling by documenting all the credit and cash operation daily. • Performed cleaning duties throughout the store, maintaining a pleasant environment for customers.

Shmeisani Internet Café, Amman, Jordan 2006 – 2009 Computer Technician / SalesmanAssisted customers and operated easy café software to manage the internet café workstations. Serviced customer’s computers, retailed computer parts, and preformed supervision duties, including providing training to new employees and teaching customers the basics of internet browsing. • Preformed preventive maintenance by updating and upgrading workstations and services. • Maintained profitability and sales targets by gaining customer’s trust, providing excellent customer service at all times.• Engaged and collaborated with coworkers, creating a comfortable working atmosphere.• Resolved customer’s computer problems including malware and virus removal, upgrades, and data recovery