Transitioned to Merkle as part of the acquisition of Ugam

Leading a team of EX Technology consultants and responsible for:o High quality EX delivery globally.o Upskilling key EX veterans across regions.o Helping Ugam and Qualtrics sales teams on closing EX opportunities globally.

Leading a team of EX Technology consultants and responsible for:o High quality EX delivery for the whole of APAC region.o Helping Ugam and Qualtrics sales teams on closing EX opportunities.

Responsible for:- - Leading Qualtrics implementation projects for Enterprise clients.- Complete project management responsibility. And also, regular conversation with top executives of various clients on a weekly basis to help them learn the Qualtrics platform and to setup their customer experience programs.

- Successfully managed and scaled a critical BU “Healthcare” for a whale account Ipsos-Synovate.- Was responsible for:o Managing day to day operations.o Leading Survey Programming and Data Processing teams.o Helping leadership team during business planning and strategies.o Organizing and leading business review meeting with the client every month.o Managing and resolving client escalations using win-win approach.o Driving Performance Management System in the team.o Planning & Conducting Rewards & Recognition programs at team & account level.o Motivating individuals to acquire domain knowledge to help them learn and grow within their roles.

Responsible for:o Managing daily deliverables across teams.o Conducting internal team reviews and knowledge sharing sessions.o Monthly individual performance review for entire team.o Organizing team budding and engagement activities.

Responsible for:o Programming, testing and managing individual survey deliverables using survey programming tools like Quancept & Dimensions.o Interaction with clients on various stages of the project.o Analyzing client’s requirement and coming up with a positive resolution.