Mohammad Alramahi Email and Phone Number

This role is the core of a centralized SDLC DevOps engineering within the SDLC team. The main objective of this role is to promote agility to increase the development teams productivity, enable continuous integration and delivery, and design and development of automated tools and utilities. • Lead the Engineering Ops team for Atlassian toolstack: Confluence, Jira, Bitbucket, and Fisheye/Crucible. The team is responsible for providing all engineering, support and testing activities for the centralized toolstack• Provide infrastructure and license budget requirements to finances• Design and lead the decommission of number of non-strategic tools• Coordinate production upgrade activities between engineering, testing, and support teams• Design and supervise the deployment of Confluence Data Center into Redhat Openshift• Manage the relationsip with Atllasian Technical Account Manager to discuss tactical and strategic issues and roadmap for Atlassian products: Jira, Confluence, Bitbucket and Crowd• Design and lead the development of number of DevOps automation modules around Atlassian Toolstack, including self-service modules that significantly increased teams efficiency to onboard, automated account entitlement reporting and revocation, communication module, license reporting module and more• Run a POC with Puppet configuration management system to automate the deployment of a build agent farm, which significantly reduced the time to create an agent, ensured consistency across all build agents, increased efficiency and reduced overall cost

The main function of this role is to promote agility to increase the development teams' productivity, enable continuous integration and delivery, design and develop set of automated tools and utilities, and provide compliant, maintainable, and scalable enterprise tool stack on standard infrastructure.• Design a 2016-2018 strategic roadmap for SDLC engineering team based on comprehensive and holistic analysis and evaluation of the toolsets• Introduce Kanban agile approach as a working model for the operations team, which allowed clear visibility of priorities and reduced context switching within the team • Coordinate with a team of subject matter experts to define, design and implement a compliant development solution that facilitates standard processes and best practices including: Branching strategies, code review, unit and integration tests, code analysis, binary management, and automated deployment• Design scalable and highly available deployment of Atlassian Bitbucket SCM system, utilizing the clustering and mirroring capabilities of Bitbucket Data Center, and HA proxy, and ensuring proper integration and functionality to support CI and CD• Engage with stakeholders to demonstrate capability and adoption, gather feedback and update requirements as needed • Translate requirements into deliverables (epics & stories etc.) with the team• Organize and prioritize all work for the team with input from management and team members• Provide consultation to the support management team on incidents, support requests, demand management and change request processes• Manage the relationsip with Atllasian Technical Account Manager to discuss tactical and strategic issues and roadmap for Atlassian products: Jira, Confluence, Bitbucket and Crowd

Managed a team of technical experts that is responsible for the department’s infrastructure consisting of 500+ physical servers (Linux, Windows, and Macs), 2500+ VMs, and a number of tools: Electric Commander, Jenkins, Nexus, Klocwork and Coverity. Main challenges are employee burnout and retention, operational costs, and infrastructure traceability & reliability• Performed leadership duties: Hiring, scheduling of training sessions, delivering performance reviews, providing supervision and mentorship to employees, managing purchase orders, providing fiscal year budget guidance, and managing the relationship with Software and Hardware vendors• Created team environment based on trust, open communication, and innovative thinking• Optimized the delivery of infrastructure services to enable efficiency and cost effectiveness• Planned, directed and implemented next generation infrastructure to ensure alignment with other leading teams in the hi-tech industry• Designed and deployed solutions such as: Puppet, CMDB, Ticket tracking, and monitoring using Nagios and Icinga• Collaborated with various IT team to deploy tools and infrastructure projects• Led improvements to build tools’ and systems’ performance and high availability, while considering proper trade-offs between cost, performance, scalability, and maintainability• Resolved employee burnout challenge through proper documentation, cross-training, and collaborating with other teams• Created and regularly updated a team’s knowledgebase• Defined and provided SLA metrics to upper management

Managed a team of high performing individuals who were responsible for administering the company’s enterprise ALM tool, Integrity. Main challenges were the tool’s stability and performance, aggressive support SLAs, employee retention, and managing a virtual team• Performed leadership duties: Hiring, providing technical training, delivering performance reviews, supervising and leading virtual team, and providing budget guidance on hardware and licenses• Performed level 3 administration tasks, including planning and executing upgrades to enterprise tools, negotiating critical fixes with vendor, and handling investigation of escalated issues• Team’s technical expert and solution architect of the ALM tool and its infrastructure. Improved ALM tool performance and high availability through various application and database improvement initiatives, and deployment of monitoring tools such as Foglight and Dynatrace• Architected, designed and led the implementation of solutions and processes• Reduced support volume by 40% by designing and managing the development of self-service portal

Responsible for administering and supporting the company’s version control and ALM systems. Main challenges were lack of processes, aggressive support SLAs, and high volume of requests• Provided level 2 technical support for Perforce, Code Collaborator and Integrity• Investigated and resolved various performance issues• Planned and executed upgrades to a number of enterprise tools• Designed processes and tools for the team, including a web based support portal• Participated in the On-Call rotation

Responsible for providing quality technical support to customers, and contributing to testing the product before release. Main challenges were lack of processes, quality testing, and lack of internal tools.• Performed leadership duties including: Interviewing technical support candidates, supervising the operation of Tier I support team and providing reports to management• Delivered quality level 1 & 2 technical support, and implemented and contributed to the department’s knowledgebase • Designed support and product related processes, such as an RMA process• Provided guidance to product issues and pilot projects• Designed and executed software product test cases and analyzed the system for potential defects• Designed and developed a number of tools for the SV&V and support departments

• Identified and fixed network and computer problems • Provided consultation for the organization website • Translated various types of documents in both Arabic and English• Interpreted conversations in Arabic and English• Provided settlement services for students and new comers to Ontario

USAID sponsored project that aims to rebuild higher education in war-torn countries. Main challenges were lack of processes and logistics handling• Coordinated the construction of networks and satellite-driven Internet for computer labs hosting several PCs per lab• Identified problems and provided support to computer labs in local and international offices• Handled logistics, visa and travel applications, and shipping of equipment overseas

EML was a leading lab in online collaborative education at its time. Main challenges were technology limitations, and meeting aggressive deadlines• Developed a collaborative online application for lecture creation• Built a dynamic web-based information management system• Developed online review material for the ‘Fundamental in Engineering’ exam for electrical engineering students

The first B2B e-commerce SW development company in the Middle East to build an m-commerce WAP application• Analyzed, designed, and developed an m-commerce WAP application• Analyzed, designed and developed a 3-tiered online library application• Tutored advanced C++ course, and thereby contributed to building a stronger C++ foundation for company developers