Mohammad Alshabani Pmp® 🇵🇸 Email & Phone Number

Kuwait

As Salimiyah, Kuwait

My expertise in monitoring project status, milestones, deliverables, and resolving issues has enabled me to ensure timely delivery of projects.I effectively collaborate with stakeholders to gather requirements, document meeting minutes, and create detailed project plans using Microsoft Project and Visio diagrams.I am skilled in requirement analysis, utilizing wireframes, mockups, and use cases to accurately capture project needs.I also play a crucial role in the business testing phase, ensuring that all deliverables are compliant with approved methodology and quality criteria. My ability to follow-up with developers and clearly communicate project requirements helps to ensure that projects are delivered on-time and to the highest standard.Developing and maintaining strong professional relationships with customers, vendors, and stakeholders to facilitate smooth and effective collaboration and communication.Long story short, these are my main tasks:• Provide project schedule & meeting minutes.• Provide business processes.• Involve in requirement gathering, analysis & solution design.• Coordinate with the teams & clients.

Kuwait

I worked at Al-Nawasi a branch company of Abdul Aziz M. T. Alghanim General Trading & Contracting Company as a System Engineer, my key responsibilities include:• Managing and maintaining Windows Server environments to ensure optimal performance and uptime.Providing support and troubleshooting for Fujitsu server systems, storage solutions, workstations, and PCs.• Delivering proactive maintenance services to customers to minimize downtime and resolve issues in a timely manner.• Keeping abreast of industry developments and emerging technologies to continuously enhance technical proficiency.Collaborating with cross-functional teams to resolve complex technical issues and support project initiatives.• Staying up-to-date with security patches, software updates, and other relevant software and hardware upgrades to maintain the highest level of security and reliability.• Providing on-call support for critical incidents and ensuring rapid resolution of issues.• Building and maintaining strong relationships with customers and vendors to ensure smooth and effective collaboration and communication.• Utilizing a ticketing system to log, track, and resolve technical issues reported by customers in a timely and professional manner. This includes prioritizing and escalating incidents as needed, providing regular updates to customers, and closing tickets upon successful resolution.

Kuwait

As a Technical Engineer at GIC, a reseller of Mitel IP Telephony solutions in Kuwait, my responsibilities include:• Providing technical support and assistance to customers in the deployment and use of Mitel IP Telephony solutions.• Troubleshooting complex technical issues related to IP telephony systems, ensuring prompt resolution and customer satisfaction.• Configuring, installing, and commissioning IP telephony systems and related hardware, including switches, routers, and IP phones.Conducting system testing, quality assurance, and acceptance procedures to ensure that systems meet customer requirements and standards.• Providing on-site technical support and training to end-users and technical staff.• Building and maintaining strong relationships with customers, vendors, and stakeholders to ensure smooth and effective collaboration and communication.

Amman, Jordan

• Provide technical support and assistance to customers.• Building relationships with customers and vendors.• Learning different kind of technologies.

Bachelor'S Degree, Computer Engineer

Activities and Societies: Activities during my study : Firefox student ambassador Google volunteer Organizer at AmmanTT Co-founder.

Master Of Business Administration - Mba, International Business