WORK EXPERIENCE 💼TECH MAHINDRAAssociate● Managed inbound calls and chat interactions, addressing customer queries related to Amazon products. Handling calls aswell as chats to clear the customer queries regarding Amazon product proficiently.● Delivered prompt and effective assistance, ensuring customer satisfaction through timely solutions.● Actively participated in team meetings, fostering open communication and collaboration for streamlined operations.● Cultivated positive customer relations through clear and helpful communication, establishing trust and satisfaction.● Implemented proactive customer engagement strategies, greeting and assisting customers to enhance overall satisfaction.● Demonstrated effective task prioritization, meeting stringent deadlines and providing support to team members withproject duties.● Utilized analytical skills to assess customer data, identifying trends and proactively anticipating customer needs forinformed decision-making.● Diligently monitored customer interactions for signs of security concerns, promptly escalating issues to management forresolution.● Engaged in friendly and consultative conversations with customers to uncover individual needs, ensuring personalizedrecommendations.● Created tailored solutions to address specific customer needs, emphasizing quality and customer satisfaction.● Exhibited adaptability by working variable hours to meet seasonal and business demands, showcasing commitment tooperational efficiency.