Contributing to the development of tools for Arabic Natural Language Processing (NLP)Exploring innovative approaches to Arabic dialect processing and morphological disambiguationEngaging in research focused on machine translation and text analyticsCollaborating on projects related to dialogue systems and computational linguisticsParticipating in the creation and analysis of large Arabic language datasets

Build an AI-powered proof assistance tool for undergrad students.Create an application using React and Node.js.Utilizing LEAN 3 server for interactive theorem proving. Enable interaction with interactive theorem provers using natural language.Eliminate the requirement for students to learn the syntax of an ITP programming language.Utilize AI technology to facilitate communication between students and theorem provers.Provide a user-friendly interface.

Supported over 100 students in mastering programming fundamentals in C++ and MATLAB.• Participated in weekly in-person lab sessions to reinforce core programming principles for the students.• Facilitated seamless transitions between C++ and MATLAB, ensuring students acquired versatile programming skills.• Hosted weekly office hours to address individual questions and challenges, aiding students in their learning journey.

Managing Social media accounts and websites

Handled a high volume of over 90 calls per day.Maintained an efficient Average Handle Time (AHT) for effective call handling.Worked both in inbound and outbound customer service, addressing various customer needs and inquiries.Successfully managed multiple queues, including handling customer complaints, scheduling appointments, and addressing general inquiries.Exhibited strong communication and problem-solving skills to effectively resolve customer issues and provide satisfactory solutions.Maintained professionalism and composure while interacting with a diverse range of customers, ensuring a positive customer experience.Adapted to fast-paced work environments, adhered to company guidelines, and met performance metrics.Demonstrated a strong commitment to customer satisfaction by actively listening, empathizing, and finding appropriate resolutions to customer concerns.