Mohammad Rasheed Email & Phone Number

St Louis, Missouri, United States

St. Louis, Missouri, US

• Responsible for safeguarding firm operations and reputation by contributing to business policy adherence, risk mitigation, and procedural improvements through research, assessment, and documentation of escalated.
• Drove a 3.5% reduction in regulatory fine exposure by managing 120 monthly escalated client complaint cases for compliance & quality review, identifying and correcting 3 errors on average in 70% of cases; for 2400.
• Collaborated in 20+ operational reviews, identifying inefficiencies & driving over 60 procedural improvements to reduce firm risk.
• Consistently exceeded performance targets, achieving an average audit score of 98% against the firm's benchmark of 95%.
• Aided in OCC terminating its consent order on Feb. 2024, reducing regulatory headwinds & raising stock price by 6% in one day.

New York, NY, US

• Entrusted with delivering exceptional customer service, building relationships, and offering tailored financial solutions to address retail and small business client needs. Driving sales and fostering branch success by.
• Drove millions of new monies into Chase by opening 3+ consumer/business accounts daily, 1300+ in total.
• Forged connections with over 2,100 new and existing clients by conducting 3-5 meetings and 5-10 outbound calls daily.
• Onboarded Chase’s largest retail business client in STL, 5 million+ ann. revenue, navigating regulatory & procedural challenges.
• Operated in Frontenac (Missouri's most affluent places) with a median household income of $166,901, 99th percentile nationally

St. Louis, Missouri, US

• Leveraged expertise in trading execution, portfolio rebalancing, data analysis, report generation, and ensuring alignment with client objectives while maintaining compliance with investment guidelines and regulatory.
• Supported portfolio managers in executing 90% of trades within 5 minutes of decision; averaging 50 trades per day across different asset classes (equities, bonds, ETFs, etc.).
• Conducted 9+ daily $1,000,000+ model rebalances and adjustments of investment portfolios.
• Achieved a monthly reconciliation accuracy rate of 99.5% against the firm's benchmark of 95%.
• Delivered a 100% compliance rate with regulatory filings and reporting requirements by conduct daily reviews of trading logs and documentation.

Omaha, NE, US

• Provided outstanding customer service by identifying client needs, educating them on the suite of investment products and services, and guiding clients with tailored financial solutions to best support their goals.
• Empowered 13,000+ clients (60 daily), delivering exceptional experience by driving first contact resolution in 95% of situations.
• Drove 132 originations by delivering 442 business lead referrals to Wealth Advisors (2 daily), aiding in a 30% conversion.

Saint Louis, MO, US

• Using communication skills to deliver support driven assistance to serve 70+ clients’ issues daily via inbound calls, email & chat in a fast-paced environment. Educate & assist investors on products & services.
• Provide prompt & accurate responses to investor inquiries via phone/email/chat, while identifying opportunities for cross-selling
• Adhering to policies & industry best practices, ensure accurate & timely completion of trade orders within regulatory guidelinestaxation/capital gains, market & brokerage rules, regulation, compliance, & taxes
• Follow processes, procedures, & workflows for providing financials on open, close, bid, ask, volume, range, ratios, yields, etc.
• Monitor margin maintenance information, interest rates, buying/selling on margin, buying power, leveraged loan collateral
• Listen, emphasize & prospect clients to reinforce client/branch relationship via salesforce for best investment support & analysis

Saint Louis, Missouri, US

• Key primary client-facing role that provided comprehensive support to financial advisors by enhancing the client experience through strategic planning, financial analysis, financial planning, business development.
• Expanded prospect base by 300%, procuring 150 new client contact leads for an advisor managing a portfolio of 50 clients.

Saint Louis, Missouri, US

- Worked with financial advisors to assess client cash flows and investment portfolios and formulate financial action plans- Implemented e3 investment philosophy of risk minimization through the use of alternative asset classes- Networked for e3 at real estate and south side investment club functions

- Actively cultivated relationships with residents while providing quality customer service.- Gained Skills in problem solving and quick decision-making. - Balancing communicating with team members, taking orders, and serving food increased multi-tasking abilities.

Sandy Springs, Georgia, US

- Courteously greeted customers and efficiently processed transactions within a busy, fast-paced environment.- Operated cash registers, and scanners to total customer purchases; collected payments and made change for cash transactions; and balanced drawers at the end of each shift.- Assisted with store and stocking, cleaning, and opening/closing procedures.