We offer following Services :  Infrastructure and Cloud Services Digital Workplace and Collaboration Service Server management and virtualization Managed IT services BPO/ Help Desk/ Service Desk Network design, implementation, and Security Services Cybersecurity and data protection IT Consulting, Support and Governance Audit and Advisory SupportSome specific Database Services includes. SAP ERP, SAP S/4HANA, SAP SuccessFactors, SAP Ariba, SAP Concur, SAP Business One, SAP Analytics Cloud, SAP Leonardo/IoT Oracle Cloud: DB Administration, Integrated Cloud Application & Platform Services. Upgrade/Migration/Patching Production, DEV and UAT databases. Provide strategic design and consultancy for Cloud database services.Some specific Cybersecurity and Data Protection services includes. Vulnerability assessments and penetration testing to identify and address weaknesses in clients' computer systems and networks. Security awareness training to educate clients' employees on how to recognize and avoid common cyber threats, such as phishing emails or malware. Incident response and disaster recovery planning to help clients prepare for and respond to data breaches or other cyber incidents. Data privacy consulting to help clients comply with data protection regulations and best practices. Network and data encryption to protect sensitive data from unauthorized access.

Shared Services model: Shared services model is here to work within today’s new paradigm offering surprising benefits, Achieving a balanced, cost-effective, flexible approach to business continuity Using a proven, secure operating model can allow orgs. To fully utilize your work-from-anywhere talent pool Avivaindia Life insurance ltd. Noida Aviva India is an Indian life assurance company, and a joint venture between Aviva plc, a British assurance company, and Dabur Group, an Indian conglomerate. has vast IT infrastructure governed by its headquarters in Gurugram, ABinBev in the second customer under shared services for now which is a is a Belgian multinational drink and brewing company based in Leuven, Belgium.Roles & Responsibilities• Being the Project lead i was part of the transitioning team taking the charge of aviva’s CMDB from previous support org.• The network and DB tracks were transitioned successfully and resources aligned across the vertical• The assets, inventory and DB servers were all completely lead by me• Daily, weekly SLA and operational reports were prepared and presented by me to the client• Held daily standup and sit-down meetings with the teamKey Data and Metrics• The support and managed program with Aviva was 10 billion• The DC DR setup was partially managed by TechM• Aviva had 120+ offices and satellite workplace across India were we provided network and application support

• Leading the Cloud and IT Infrastructure modules supporting and implementing the SAP application for utilities in State Power Production Plants• Successful transition of cloud services in UP GENCO project, providing Data Center & Disaster Recovery services hosting SAP Utility servers and Email solution (Groupwise from Microfocus)• MPLS & internet link commissioning at DC & DR Infrastructure and system integration• Successful implementation of redundant MPLS links from Power grid corp. India Ltd. (NBSP) and Sify (NBSP) in Spoke locations in HA (High Availability) environment• Successful deployment of KACE® the unified endpoint management (UEM) for tracking every device in the environment, automate administrative tasks, keep compliance requirements up-to-date and secure the network from a range of cyberthreats.• Implementation of NMS Network Management System designed for monitoring, maintaining, and optimizing the network• Training and mentoring of the team to ensure timely deliverables • Commissioning the data center and data recovery center as per the HLD and LLD

Directed the coordination of all implementation tasks involving third party vendors as well as provide consultation to clients on system implementation.• Fostered customer loyalty by ensuring that our customers fully utilize the value of oursolutions and services.• Provided business consulting, process assessment work and the application oftechnologies team &feedbacks to client.• Executed and maintained project management processes and disciplines in the areas of: project schedule and quality management; communications management; human resourcemanagement; cost management procurement management; risk / issue management; Change Management • Strictly adhered to the project’s Scope and processes to make the systemfoolproof. security implementation measures were strictly followed• Received special recognition awards for consecutive two months for contributions to the QualitySuccessfully drove off the UPPCL Project Remote Infrastructure Monitoring of approx. 600 IT Devices(Network, Database, and Custom Applications)• Signifying excellence in contriving & effectuating Project Management and GlobalTransitionMethodologies.• Successfully transitioned the UPPCL Project Remote Infrastructure Monitoring of approx 600 IT Devices(Network, Database, and Custom Applications)• Structured the data center and data recovery center as per the HLD and LLD• Track and monitor compliance for the processes defined and deployed. Implemented comprehensive support of data center• Managing the support team for remote sites implementation in strict timeline.• Implementing the independent MPLS rollout of these 3 providers in the project scope.• Prepared Effective SOP for smooth Operation of Networks in DC and assisting Service desk for ISPrelated issues.• Controlling and managing the Activities of BMS Vendor for safe and smooth functioning of the DC• Client RFP was strictly followed to ensure smooth operations and service delivery.

Conducting overseas technical resolution and implementing products based resolution.• Driving the team towards project guidelines adherence and strictly following the security measures.• Supervising the team & providing support for implementation and monitoring the support process.• Testing and assessing the new products and preparing feedback (Router (Wired and Wireless),Switches,Hubs, Wireless Access Point, Range-Expander, Wireless Bridges, Network Storage, Wireless Gaming Adapter, Wireless Cameras, Wireless Print-Server, Wireless Media Adapter,and Wireless Media Link.)• Responsible for providing new systems and implementing configuration & deployment