- Identifying new potential market opportunities in Jordan, Kuwait, Oman, KSA, UAE and Africa while maintaining relationships with clients, partners and vendors.- Driving client and partners through calls, meetings and presentations to enhance engagement and sales- Attending expos, conferences and trade shows to build company presence and explore new business opportunities.- Developing strategic plans for key client relationships in collaboration with business development department.- Reporting and communicating business development activities to the top management while handling global expansion and enterprise orders across all aspects.- Keeping an eye on the competitive landscape while maintaining with the industry`s updates and market conditions.

- Maintaining strong relationships within the Royal Jordanian Air Force (RJAF), including high-ranking officials and decision-makers while I identified opportunities for growth.- Managed the RJAF account, serving their primary goals and ensuring that their needs and requirements were met effectively.- Provided support and assistance to the RJAF in emergency situations or crisis events and dealing with all last-minute issues in no time.- Contributed in developing strategic plans to enhance the relationship between Royal Jordanian and Royal Jordanian Air Force.

- Engaged as a member of RJ Concierge Team, A unit of five elite staff who are dedicated to delivering special and exclusive services to top-notch clients via WhatsApp.- Resolved website issues and proceeded with refunds as part of Internet Booking Engine (IBE) roles.- Managed new and existing bookings handling pricing, ticketing and regulations for RJ flights and codeshare partner carriers to meet sales effectively, in addition to dealing with key accounts and agents/corporates and Leisure clients.- Addressed passenger`s emails professionally, cooperate and entities with departments where we managed to provide a very satisfying level of customer service.- Assist all Junior staff with any queries or difficult passengers, Issue tickets, collect payment where needed, Providing guidance, counseling and monitoring reservations/ticketing agents in completion of day-to-day tasks.

- Issuing services and provide assistance for all after sales requests, following the company`s procedures as necessary and being informed of all changes that occur. - Providing high-quality customer service to assist passengers with special travel-related matters to meet their needs.- Identified opportunities with a high level of upselling or cross-selling all additional services, calculating fares and pricing options based on customer preferences.- Explaining fare breakdowns and surcharges to customers and processing payment transactions with the collaboration with other departments to resolve booking conflicts and optimize passenger`s experience.