 Responsible for possessing complete knowledge of the diverse products and analysing the financial information for making sound business decisions for sales, budgets, and cost, ensuring profit is achieved. Recruiting and selecting new staff and provide necessary training to develop their skills.  Continuous monitoring of all KPI's, reviewing team performance, rewarding achievements, providing coaching where necessary and managing underperformers. Creating a customer-centric environment and delivering high standards of customer service at all times. Managing social media platforms within the local community and engaging with existing and potential customers.  Purchasing, monitoring and managing stock, ensuring that profit targets are achieved, and stock turn targets met. Driving initiatives for merchandising throughout the store and ensuring the store presents a vibrant, exciting image.Notable Achievement Increased sales by 10% in the first year.

 Key responsibility was to undertake bookkeeping for clients including billing payrolls, compiling monthly and quarterly taxes and bank reconciliation, whilst providing outstanding customer service to customers.  Everyday tasks included: Computing and recording totals of transactions, issuing receipts, refunds, credits, or change due to customers, counting cash drawers at the beginning and end of shifts to ensure that float amounts were correct, and all registers contain adequate change and managing cash and wrap efficiencies. Providing general administrative support including diary management, dealing with correspondence and telephone calls, photocopying, typing correspondence, reports, financial documents and maintaining stationery levels. Setting up meetings and presentations and making catering arrangements, taking meeting minutes and notes and then distributing minutes to all attendees. Coordinated the workflow between five consultants and supervised three support staff through effective delegation of tasks based on priority. Created a positive and encouraging work environment resulting in resolution of issues and improvement in team cohesiveness and overall performance. Trained and directed both permanent and temporary staff. Also, prepared work schedules to ensure all activities were completed on time with minimum disruption

 Was fully responsible for the store's health and safety, merchandising, financial performance as well as leading the team and developing and inspiring them. Provided coaching and mentoring to team members to exceed targets and help them achieve their full potential.  Played a key role in controlling overheads and increasing sales and a strong focus on improving the customer experience.  Consistently built capability through effective resource planning, robust development, performance management and talent and succession planning. Planned rotas, ordered stock, checked inventory and set the goals for each shift. Planned store layout to ensure correct space mix and purchased stock in line with the prevalent market spikes/trends. Developed, maintained and evaluated a marketing and social media plan that supported the delivery of localised, profitable premium experiences and events. Analysed the performance and customer metrics and data to support effective decision making and problem-solving.

 Was primarily involved with:o Creating and booking tailor-made itineraries to suit customer’s needs.o Confidently taking enquiries through social media, phone, e-mail and face-to-face.o Offering exceptional customer service and ensuring sales targets are met and exceeded. Undertook daily duties including post-filing, answering the telephone; dealing with client’s queries and calling clients back with a customer service outlook. Dealt with chasing late payments, sending out client invoices and tickets, and checking invoices from suppliers.