With over two decades of success in customer service and the attraction industry, I bring a wealth of experience to my role as a Customer Service Manager. Proficient in Microsoft Word, I excel in sales, retail, management, and Point of Sale (POS) Systems. My extensive background in customer service is marked by a congenial personality and an unwavering commitment to delivering outstanding customer experiences.Having ventured into the events management industry, I leverage the lessons from my previous roles. Passionate, creative, detail-oriented, and dedicated to superb customer service, I seamlessly transitioned into handling event, meeting, and conference planning. This includes expertise in cost containment, venue scouting, equipment logistics, room setup, and best practices.Let's create unforgettable experiences together! Whether elevating your customer service strategies or planning exceptional events, I'm here to bring passion, creativity, and dedication to the table. Connect with me, and let's turn your vision into a reality that leaves a lasting impression. Your satisfaction is my priority, and I can't wait to embark on this journey with you!I take pride in my contributions, notably setting up a customer service team in China for a new attraction and conducting online training during the challenges posed by COVID-19. In the events realm, a standout achievement includes orchestrating a dinner party for 200 guests, featuring a live screening of a World Cup match, games, and a lucky draw for one of Singapore's major insurance companies.Passionate about travelling to different countries, I find joy in travel, immersing myself in diverse experiences, and cultures, and connecting with people. An enthusiastic food lover, I relish the opportunity to try new cuisines. Always open to making new friends, I embrace the excitement that each encounter brings and where it will take you!Customer service has always been my passion, and now, orchestrating events that bring joy to my customers fills me with immense satisfaction.