Mohammad B. Email & Phone Number

Columbia, MD, US

Annapolis Junction, Maryland, United States

• Gained proficiency in IT datacenter technologies, including cabling infrastructure, network, server, and storage equipment. Performed tasks such as installation, diagnostics, troubleshooting, and decommissioning.
• Ensured compliance with business policies and escalated compliance issues to management. Efficiently completed assigned tasks in line with key performance indicators, seeking assistance on complex issues when needed.
• Developed strategies for task execution and handled… Show more
• Developed strategies for task execution and handled hardware setup and operations following detailed instructions and safety protocols.
• Verified deployment standards, including grounding, staging, labeling, and cabling, and escalated issues for correction when required.
• Conducted basic diagnostics and troubleshooting to resolve technical issues with minimal disruption. Reported incidents promptly.

Catonsville, Maryland, United States

• Installed and configured a wide range of telecommunications equipment, computer systems, network settings and peripherals in small businesses and customer homes.
• Maintained vendor manufactured telecommunications equipment; VoIP telephone systems, ethernet/fiber optic cables, switches, and fiber optic modems.
• Implemented remote access software (Teamviewer, Anydesk and Chrome Remote Desktop) on workstations and facilitated seamless connectivity between offices.
• Utilized knowledge… Show more
• Utilized knowledge of network equipment to design system layouts, ensuring optimal functionality and efficiency.
• Conducted comprehensive training sessions for customers on installed equipment and peripherals applications.

White Marsh Station, Maryland, United States

• Troubleshoot and perform mechanical and technical repairs encompassing engine, software, suspension, transmission, as well as interior and exterior components.
• Employed a refined diagnostic routine to promptly identify and address customer concerns, ensuring efficient servicing and repair of vehicles.
• Mentor/Train colleagues on utilization of new applications, such as Reynolds, and shop equipment fostering a collaborative team environment while maintaining safety… Show more
• Mentor/Train colleagues on utilization of new applications, such as Reynolds, and shop equipment fostering a collaborative team environment while maintaining safety standards.
• Collaborated closely with service writers and efficiently communicated any diagnosed problems and recommended optimal repairs via ticketing systems, ensuring timely updates to customer.
• Exceeded shop Customer Satisfaction Index by addressing customer concerns and providing comprehensive product walkthroughs and deep explanations of technical features, enhancing overall customer experience. Show less

White Marsh Station, Maryland, United States

• Cultivate relationships with new customers to achieve sales objectives and provide insight into new products, features, and options.
• Utilized exceptional customer service skills to identify customer desires and requirements and exceed them.
• Strategically negotiate with customers to close on deals and increase sales; personally work deals, interest rates, leases, and calculate financial requirements prior to obtaining approval from dealership manager and.
• Qualify &… Show more
• Qualify & follow up on warm Internet leads regarding products, price, and options.
• Implemented daily itinerary via CRM. Maintain contact with customers via email, phone calls, and regular updates.

Baltimore, Maryland, United States

• Worked with mentor, diagnosed customer concerns and recommended best repairs; mechanical and technical
• Developed diagnostic routine, to quickly and efficiently identify cause of customer concerns
• Performing any approved repairs; Engine, suspension, transmission, exterior and interior repairs.
• Worked closely with service writers, notified them of any problems found and recommended best repairs; so customers could be notified, ensuring constant and thorough communication with… Show more
• Worked closely with service writers, notified them of any problems found and recommended best repairs; so customers could be notified, ensuring constant and thorough communication with customer through whole diagnosing.

Bachelor Of Applied Science - Basc, Cybersecurity And Information Assurance

Associate Of Science - As, Automotive Engineering Technology/Technician

Advanced Regents Diploma, Medical Science