• Supervised management of housekeeping, front office, security and building/grounds maintenance.• Handled reservations, sales and marketing.• Hired and trained staff and monitors their performance, oversaw scheduling.• Demonstrated visible operational leadership and management to the hotel staff.

• Performed all check-in and check-out tasks.• Managed online and phone reservations.• Informed customers about payment methods and verified their credit card data.• Registered guests collecting necessary information (like contact details and exact dates of their stay)• Welcomed guests upon their arrival and assign rooms.

• I was responsible for securing and ensuring the safety of people and property while working as a security officer. • Remained flexible in rapidly changing environments and adapted to developing situations. • Supported criminal investigations by collaborating fully with local law enforcement representatives. • Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises. • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.

• Secured premises and personnel by patrolling property and monitoring surveillance equipment. • Completed full building and grounds patrols every hour to spot and investigate concerns. • Remained calm, assertive and mindful to think critically and problem solve during stressful situations.