Muhammad Qasim Email and Phone Number

Independent Researcher

• Managed the entire order processing cycle, ensuring accuracy, timeliness, and compliance with customer requirements across SMB, MID market, and Enterprise segments.• Collaborated seamlessly with various functions within Motive, including Customer Success Managers, Sales Executives, customer support, Billing, Returns, Partners, and Vendor Finance.• Spearheaded a re-engineering project, resulting in an 18% increase in workflow speed by enhancing and consolidating end-to-end service processes.• Managed the complete Quote to Cash cycle, including order creation, completion, and cancellation, as well as account renewals, replacement orders, contract buyout quotes, opportunity stage amendments, package upgrades/downgrades, vendor finance deals, account audits, account mergers, and liaising with other departments to resolve cases.

• Conducted outbound sales calls to prospects, promoting auto and health insurance products and services.• Demonstrated product knowledge and expertise in explaining policy features, benefits, and pricing details to potential customers.• Built rapport and trust with customers by providing personalised recommendations and addressing their concerns and objections.

Key Responsibilities:• Assist reporters and journalists with research, fact-checking, and gathering information for news stories.• Participate in brainstorming sessions and pitch story ideas for coverage across various platforms.• Shadow reporters in the field and observe the news-gathering process firsthand.• Contribute to script writing, editing, and proofreading for news segments and articles.• Assist with production tasks in the newsroom, including organizing footage, logging interviews, and preparing materials for broadcast.• Monitor news sources, social media channels, and wire services for breaking news and updates.• Collaborate with team members on special projects, investigative pieces, and feature stories.• Attend editorial meetings, news briefings, and press conferences to gain insight into newsroom operations and decision-making processes.Benefits:• Gain practical experience and professional development opportunities in a dynamic news environment.• Work closely with industry professionals and receive mentorship from experienced journalists.• Expand your portfolio with published work and on-air contributions.• Network with professionals in the media industry and build valuable connections for future career opportunities.• Flexible schedule to accommodate academic commitments.

• Spearheaded home improvement sales campaigns targeting affluent clients in prominent US states.• Exceeded sales targets consistently, surpassing quotas by an average of X% quarterly.• Cultivated long-term client relationships, resulting in a high rate of repeat business and referrals.

• Engage with customers via phone, email, or chat to promote and sell products or services.• Provide exceptional customer service by addressing inquiries, resolving concerns, and assisting with product selection.• Meet or exceed sales targets and quotas through effective communication and persuasive selling techniques.