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Mohammad Faiz Fitri Mohd Anas Email & Phone Number
Service Delivery Manager
at
Touch 'n Go Group
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Service Delivery Manager
Location
WP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia
Who is Mohammad Faiz Fitri Mohd Anas? Overview
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Quick answer
Mohammad Faiz Fitri Mohd Anas is listed as Service Delivery Manager at Touch 'n Go Group, based in WP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia. AeroLeads shows a matched LinkedIn profile for Mohammad Faiz Fitri Mohd Anas.
Mohammad Faiz Fitri Mohd Anas previously worked as IT Business Operation Support Manager at Pccw Solutions Limited and Lead On-Site Support (EUC Manager) at Hcl Insys Pte Ltd (Part Of Pccw Solutions). Mohammad Faiz Fitri Mohd Anas holds Bachelor Science (Hons) Of Mathematics, Mathematics And Computer Science from Universiti Teknologi Mara.
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Email format at Touch 'n Go Group
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Touch 'n Go Group
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Profile bio
About Mohammad Faiz Fitri Mohd Anas
Over 10 years of experience with Technology Leader and Service Delivery with extensive experience in Delivery Management, ITIL process, IT Operations Management & Support in IT Solution industries environment. Excellent in end-to-end delivery and support requirements. Notable successes in maintaining Service Level Agreement, Incident & Problem management, Service improvement planning and Resource management. Proven abilities in leading and working with high-performing, multi-cultural and cross-functional teams in the delivery services. I look forward to connecting with you! 😊
Current workplace
Mohammad Faiz Fitri Mohd Anas's current company
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7 roles
Mohammad Faiz Fitri Mohd Anas work experience
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Service Delivery Manager
CurrentI assist the Director of IT Services in scaling and supporting daily IT Business as usual (BAU) to ensure smooth service delivery to clients within TNGSB, focusing on enhancing user experience and exceeding customer expectations. Key Focus Areas:SLA ManagementEstablishing, implementing, and maintaining service level agreements (SLAs) to ensure services.
Oct 2022 - Present
It Business Operation Support Manager
I oversee daily IT operations, delegate tasks based on SLA and OLA compliance, resolve escalated issues, and ensure a productive work environment for the support team. I also provide technical support to end-users and clients, conduct training sessions, plan for operational changes, manage IT infrastructure, coordinate with teams and vendors for upgrades.
Nov 2021 - Oct 2022
Lead On-Site Support (Euc Manager)
Supporting Whole of Government (WOG) projects for two agencies:Ministry of Social and Family Development (March 2018 – Sept 2018)Ministry of Trade and Industry (March 2018 – Oct 2021)Providing second and third-tier IT operational support for ministers and staff, delegating tasks based on SLA and CR compliance, resolving escalated issues, and ensuring an.
Mar 2018 - Oct 2021
Technical Specialist
Providing first and second level of daily IT operation support for client, delegate duties and tasks within the team based on incident and request control within SLA and OLA, enabling quick and effective resolutionGuided client technology use, assisting with troubleshooting and quality control to streamline operationsInstalled system updates to address.
Sep 2016 - Mar 2018
Lead Application Implementer
Cmg Holdings Sdn. Bhd
Lead of Application Implementer for government project to drive system migration implementation for Ministry of Health (MOH) at Government Hospital and Clinics in MalaysiaProviding second and third level of daily IT operation support, delegate duties and tasks within the team based on incident and request control within SLA and OLA, resolve issues.
Aug 2015 - Sep 2016
In-House It Support
Providing first and second level of daily IT operation support for client, delegate duties and tasks within the team based on incident and request control within SLA and OLA, enabling quick and effective resolutionManaged end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and.
Mar 2013 - Aug 2015
2 education records
Mohammad Faiz Fitri Mohd Anas education
Bachelor Science (Hons) Of Mathematics, Mathematics And Computer Science
Education record
Sekolah Tuanku Abdul Rahman (Star)
FAQ
Frequently asked questions about Mohammad Faiz Fitri Mohd Anas
Quick answers generated from the profile data available on this page.
What company does Mohammad Faiz Fitri Mohd Anas work for?
Mohammad Faiz Fitri Mohd Anas works for Touch 'n Go Group.
What is Mohammad Faiz Fitri Mohd Anas's role at Touch 'n Go Group?
Mohammad Faiz Fitri Mohd Anas is listed as Service Delivery Manager at Touch 'n Go Group.
Where is Mohammad Faiz Fitri Mohd Anas based?
Mohammad Faiz Fitri Mohd Anas is based in WP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia while working with Touch 'n Go Group.
What companies has Mohammad Faiz Fitri Mohd Anas worked for?
Mohammad Faiz Fitri Mohd Anas has worked for Touch 'N Go Group, Pccw Solutions Limited, Hcl Insys Pte Ltd (Part Of Pccw Solutions), Ncs Group, and Cmg Holdings Sdn. Bhd.
How can I contact Mohammad Faiz Fitri Mohd Anas?
You can use AeroLeads to view verified contact signals for Mohammad Faiz Fitri Mohd Anas at Touch 'n Go Group, including work email, phone, and LinkedIn data when available.
What schools did Mohammad Faiz Fitri Mohd Anas attend?
Mohammad Faiz Fitri Mohd Anas holds Bachelor Science (Hons) Of Mathematics, Mathematics And Computer Science from Universiti Teknologi Mara.
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