Mohammad Faiz Fitri Mohd Anas Email & Phone Number

Kuala Lumpur, My

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

I assist the Director of IT Services in scaling and supporting daily IT Business as usual (BAU) to ensure smooth service delivery to clients within TNGSB, focusing on enhancing user experience and exceeding customer expectations. Key Focus Areas:SLA ManagementEstablishing, implementing, and maintaining service level agreements (SLAs) to ensure services meet performance standards and customer needs, including Incident Management (IM), Request Fulfilment (RF), and Change Management (CM)Budgeting, Procurement, Vendor Management, and AgreementsAssisting in planning and allocating financial resources, acquiring goods and services, managing relationships with vendors, and negotiating and maintaining agreements to ensure cost-effective procurement processes and optimal utilization of resources within TNGSBInnovation and Process ImprovementAnalysing and enhancing organizational processes to increase efficiency and performance while reducing wasteAsset ManagementOverseeing the complete lifecycle of assets, from acquisition to disposal, while also ensuring that assets are managed in a sustainable manner to minimize environmental impactDisaster RecoveryFocusing on restoring IT infrastructure and data through system resilience, regular backups, and establishing backup IT infrastructure, alongside testing, plan updates, and involve in cyber drill training for crisis responseData Center ManagementResponsibilities include maintaining infrastructure hardware, managing data center environmental equipment, handling vendor relationships and improving operational efficiency to keep the data center efficient, secure, and adhering to compliance standardsIT Operation ManagementManaging an IT operations team involves overseeing the maintenance and IT operation, ensuring efficient delivery of services, managing resources, maintaining systems, handling end users, and ensuring compliance with regulations to support the TNGSB goals and enhance business operations

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

I oversee daily IT operations, delegate tasks based on SLA and OLA compliance, resolve escalated issues, and ensure a productive work environment for the support team. I also provide technical support to end-users and clients, conduct training sessions, plan for operational changes, manage IT infrastructure, coordinate with teams and vendors for upgrades and replacements, and negotiate contracts and budgets to control costs.

Singapore

Supporting Whole of Government (WOG) projects for two agencies:Ministry of Social and Family Development (March 2018 – Sept 2018)Ministry of Trade and Industry (March 2018 – Oct 2021)Providing second and third-tier IT operational support for ministers and staff, delegating tasks based on SLA and CR compliance, resolving escalated issues, and ensuring an optimal work environment for the support team.Managing inventory, adjusting employee schedules, and handling service requests related to End User Computing (EUC) and infrastructure activities.Coordinating with MTI consultants to handle updates from SG-CORE, and collaborating with the team on networking and server technologies and standards.Performing compliance and billing reports, identifying and resolving discrepancies promptly.

Singapore

Providing first and second level of daily IT operation support for client, delegate duties and tasks within the team based on incident and request control within SLA and OLA, enabling quick and effective resolutionGuided client technology use, assisting with troubleshooting and quality control to streamline operationsInstalled system updates to address vulnerabilities and reduce security issues. Investigated system issues and implemented resolutions to reduce downtimeLiaise with the vendors for system enhancement, maintenance and support and working closely and cooperatively with all other teams, parties and vendorsLiaise and plan with client consultant to handle and manage updates received from SG-CORE in regards SDS requests, GPO, SE3 migration, firmware upgradeManaging service request related to EUC and Infra activities like firewall/traffic request, server maintaining/hardening, port activation, enable account and accessPlanning, manage and maintain SSOE inventory and made proactive adjustments to employee schedules (onboarding/offboarding) and inventory levels to address needs

Selangor, Malaysia

Lead of Application Implementer for government project to drive system migration implementation for Ministry of Health (MOH) at Government Hospital and Clinics in MalaysiaProviding second and third level of daily IT operation support, delegate duties and tasks within the team based on incident and request control within SLA and OLA, resolve issues escalated by technicians and engineers and providing an optimal working environment for support team while enabling quick and effective resolutionDo the site surveys, created plans and communicated deadlines to complete projects on time and worked with clients to understand needs and provide excellent service. Proved successful working within tight deadlines and fast-paced atmosphereConfigure and setup EUC and Infra items. Provide training within team, end-users and client on hardware functionality, software programs and if there is new additional process take place before system go-liveWorked flexible hours across night, weekend and holiday shifts

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Providing first and second level of daily IT operation support for client, delegate duties and tasks within the team based on incident and request control within SLA and OLA, enabling quick and effective resolutionManaged end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and policiesProvide training within team, end-users and client on hardware functionality, software programs and if there is new additional process take placePlanning, manage and maintain and made proactive adjustments to employee schedules (onboarding/offboarding) and inventory levels to address needsAuthored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniquesPerform and validate weekly/monthly for inventory, incident, request and staff movement

Bachelor Science (Hons) Of Mathematics, Mathematics And Computer Science

Education record