·        Process investigation and recovery of agency debit/credit memos (ADM/ACM) through BSP/ARC memo manager. ·        Process CC recon and ARC recon mismatches for US/International market.·        Also share ADM/ACM and CC/ARC recon monthly report to Manager.·        Reconciliation of all the transaction made with the help of internal financial tool like Central Command, Switchfly.·        Expertise in ADM investigation, handling issues and disputes for… Show more ·        Process investigation and recovery of agency debit/credit memos (ADM/ACM) through BSP/ARC memo manager. ·        Process CC recon and ARC recon mismatches for US/International market.·        Also share ADM/ACM and CC/ARC recon monthly report to Manager.·        Reconciliation of all the transaction made with the help of internal financial tool like Central Command, Switchfly.·        Expertise in ADM investigation, handling issues and disputes for International Market as well as US market.·        Timely resolution on queries pertaining to Agency Debit memo’s, Credit memo’s, Billing Settlement Plan open items with GDS and Airlines.·        Liaison with team and front-line (GSM-Global Service Management, Vendors) users in the department to ensure seamless data availability across system for end-to-end business process transactions for Billing and settlement Plan. Show less

• To Process Ticket straight/exchange in Sabre after checking required fare rules and as per advised to card member.• To qualify itinerary and recalculate fare for Rate Request PNRs.• Does investigation and recovery of agency debit/credit memos (ADM/ACM) through BSP/ARC memo manager. • Work on BSP open items and provide proper clearance before billing cycle.• Process CC recon and ARC recon mismatches for US market.• Also share ADM/ACM and CC/ARC recon monthly report to… Show more • To Process Ticket straight/exchange in Sabre after checking required fare rules and as per advised to card member.• To qualify itinerary and recalculate fare for Rate Request PNRs.• Does investigation and recovery of agency debit/credit memos (ADM/ACM) through BSP/ARC memo manager. • Work on BSP open items and provide proper clearance before billing cycle.• Process CC recon and ARC recon mismatches for US market.• Also share ADM/ACM and CC/ARC recon monthly report to Manager.• Conduct training for process improvement to save potential ADM & CSI in processed transactions. Show less

• To handle flights, LIMO and travel booking etc. over phone and through emails.• To use Amadeus and Sabre for making PNR, and cancellation in PNR as per passenger’s requirement.• Handling inbound calls from B2B Travel agents/Corporate agents and supporting them for serving their queries related to product information (i.e. Travel card). • To handle online booking made for flights over phone.• Involved in fare construction, calculation and recalculation of itineraries for B2B… Show more • To handle flights, LIMO and travel booking etc. over phone and through emails.• To use Amadeus and Sabre for making PNR, and cancellation in PNR as per passenger’s requirement.• Handling inbound calls from B2B Travel agents/Corporate agents and supporting them for serving their queries related to product information (i.e. Travel card). • To handle online booking made for flights over phone.• Involved in fare construction, calculation and recalculation of itineraries for B2B Agents in the field of fare pricing, interpretation of fare rules along with resolving pricing issues. Show less

• Check-in and ensure that tickets and travel documents (passport, visas if required) of all passenger are valid.• Validate E ticket passenger identity and documents. Reschedule the reservation in case of delay.• Weight and determine excess baggage issue excess baggage tickets and collect excess baggage charges.• Arrange for the hotel and conveyance in case of IDB or VDB as per the carrier guideline and SLA.• To work on reservation for walk in passenger at airline… Show more • Check-in and ensure that tickets and travel documents (passport, visas if required) of all passenger are valid.• Validate E ticket passenger identity and documents. Reschedule the reservation in case of delay.• Weight and determine excess baggage issue excess baggage tickets and collect excess baggage charges.• Arrange for the hotel and conveyance in case of IDB or VDB as per the carrier guideline and SLA.• To work on reservation for walk in passenger at airline counter.• Issue MCO in case of upgrade the passenger and inform to Manager.• Maintain proper communication with the supervisor.• Constantly communicate with flight crew in case of off loaded passenger. Show less