Highly experienced IT Manager with a Master degree in Computer Science and over 13 years of experience designing and implementing IT infrastructure, Development, Managing daily operations, and leading teams to achieve high levels of customer satisfaction. Adept in incident management, problem-solving, and implementing best practices to ensure site reliability and performance.8.5 years of experience in e-Governance under the National e-Governance Plan (NeGP) of Ministry of Electronics and Information Technology (MeitY) Indian Government. To carry out the e-District project implementation activities and operations management activities.implemented and enforced Helpdesk service level agreements in consultation with end users to establish problem resolution expectations and timeframes.Developed and provided Service Level Agreements and Helpdesk.Managed and maintained IT asset inventory levels to meet hiring, break/fix, and upgrade cycles.Managed IT end-user support services.Performed incident management and ensured issue & root cause analysis and problem management as needed for service issues.Identified, recommended, developed, and implemented IT end user training programs.Participate in proactive monitoring of, and support troubleshooting and handle software, desktop hardware, server and networking issues.4.8 Years of experience in development using Java, J2EE, WebSphere Portal Server, WebSphere Application Server, WebSphere Web Content Management, JSF Framework, Struts Framework, LDAP (Tivoli Directory Server), Rational Application Development Tool Kit .Profile involves IBM WebSphere, Java, Jsp, Jsf, Struts, DB2, XML, JDBC and HTML and Involved in Architecture, Design, Analysis, Implementation and testing of full life cycle projects.