Mohammad Hamad Email & Phone Number

Dubai, Ae

Damascus, Damascus Governorate, Syria

• Teaching IELTS preparation• Teaching McGraw-Hill Wonders curriculum• Mentoring and training English teachers• Developing extra-curricular activities

Damascus, Damascus Governorate, Syria

Alwataniah is one of the best private schools in Syria. My Tasks included the following:• IELTS preparation.• Teaching English literature (short stories, novels, plays) to secondary grades.• Teaching math in English to the 7th grade.• Using the online platform "Moodle" to teach all classes online during the pandemic.

Damascus, Syria

Al Rajaa is a leading institute in Damascus. Responsibilities included:• Teaching 9th-grade students.• Teaching conversation courses for adults using "Speakout" course.

Damascus, Syria

Abjadyat is a modern language centre in Damascus. Responsibilities included:• Teaching 9th-grade students.• Teaching conversation courses for adults and young learners. I mainly taught two courses: "Speakout" and "Smart Choice."• Using the online learning app “Cambly” in class as part of the activities to encourage students to talk to natives.• Designing and teaching a fun summer club for children to improve their English without using traditional methods.

Damascus, Syria

- Volunteered at a public school in a deprived rural area of Damascus.- Faced the challenge of justifying English education to students and parents due to difficult living conditions.- Taught English to elementary students while pursuing my undergraduate degree.- Gained experience in teaching young learners within harsh environments.- Developed insights into cultural differences compared to urban areas.

Damascus, Syria

The objectives included:• Representing the Customer Care department in meetings with other departments and outsourcers.• Coordinating with the IT department and outsourcing companies to implement software solutions.• Delivering the training and documentation on the new software or the modified versions.• Meeting with the supervisors and managers on a regular basis to receive their notes, suggestions, and complaints on any software.• Prioritizing and deciding on proper… Show more The objectives included:• Representing the Customer Care department in meetings with other departments and outsourcers.• Coordinating with the IT department and outsourcing companies to implement software solutions.• Delivering the training and documentation on the new software or the modified versions.• Meeting with the supervisors and managers on a regular basis to receive their notes, suggestions, and complaints on any software.• Prioritizing and deciding on proper step-by-step solutions to the problems and suggestions raised by customer Care supervisors and managers.• Managing the granted permissions for the users of the CRM software.• Maintaining an internal Education Management System "Moodle" that is used for educating and testing the employees on new and old services.• Managing and maintaining the internal website of the company.• Finding better means of improving the procedures of the Customer Care department. Show less

Damascus, Syria

I was promoted due to a series of full score evaluations. Main responsibilities involved the following:• Answering customers' inquiries and complaints.• The additional task of answering incoming calls from English-speaking customers.• The additional task of replying to emails sent to MTN using formal English standards.