Mohammad Hasan Osama Email & Phone Number

Karachi, Pk

Pakistan

Leading 3 commercial business divisions for the largest ecommerce (multi-million dollar) business in Pakistan with a team of 250+ highly driven talented individualsRetail and Fulfillment Warehousing Solution-- Retail (demand forecasting, inventory / stock management, profitability & working capital, supplier relationships, procurement & logistics management, store & catalog operations and customer experience)-- Fulfilled by Daraz (commercial planning, warehouse expansion, operational excellence, )-- Pricing (market competitiveness, automation, retail pricing, platform price perception programs)Marketplace Operations (acquisition & incubation, engagement, governance)-- Acquisition & Incubation (new seller acquisition strategy and development, lead development & maturity, seller growth and graduation, onboarding operation optimizations)-- Engagement and Key Account Management (seller growth mechanics, retention & churn, setup virtual key account management, community management, seller & customer experience, Daraz university; education and communication)-- Governance (policy development and implementation, preventive and reactive fraud detection, platform cataloging and controls, seller operational performance:- cancelations, returns, order fulfillment)Cross Border (assortment development, chinese key account growth, logistics optimization and lead time reduction)

Pakistan

-- Coordinated delivery operations, managing a team of 50+ delivery partners to secure supply reliability of 99%-- Achieved delivery cost reduction by 22% and 15% lower delivery lead time by optimizing internal processes and delivery routes

Pakistan

Developed the strategic roadmap to establish the right PMF (Product Market Fit) and solve for a sustainable mass transit solution in Pakistan-- Piloted intercity and corporate commute products that led to the acquisition of contracts worth $413,000 in annual revenue in just two months, increasing revenue by 25% and expanding the company's customer base by 10%-- Oversaw extensive AB testing of multi-modal transportation options and cross-utilized resources across various business verticals, resulting in a 20% increase in daily bookings and a 15% reduction in operational costs

Brussels, Brussels Region, Belgium

Pakistan

Responsible for Supply Growth and Experience at Careem Ride-Hailing Portfolio-- End to end responsibility of the company growth metrics through online and offline scalability initiatives, achieving an increase of over 1150% (8,500 -> 95,000 daily rides) in completed trips within 11 months-- Built and implemented an enterprise solution to integrate supply growth, performance, loyalty and payment functions across 26 different sites in 10 different cities across Pakistan-- Reduced supply (captain/driver) churn by 50% in 3 months by introducing multiple touchpoints to revamp partner experience

Pakistan

Increased the NMV for Bangladesh, Nepal and Myanmar by 30%, 144% and 216% respectively, whereas the orders for Philippines and Cambodia grew by 600% and 240% within 3 months, by launching a unique strategic approach for each.Key Responsibilities: Growth of orders and NMV generated for 6 countries (Bangladesh, Sri Lanka, Nepal, Myanmar, Cambodia, Philippines) through extensive data analysis.

Pakistan

Launch 2 high priority routes by leading CRM efforts across Pakistan. Analyze multiple data points to develop comprehensive reports on how to enhance business efficiency and achieve exponential growth targets on Month-on-Month basis.Key Responsibilities: Manage CRM for Key Routes across 5 Mediums, Data Analysis and Interpretation, Developing Control Mechanisms, Building CRM systems.

Pakistan

Responsible for developing business for Tripda in Pakistan, by identifying and leveraging external business opportunities, which subsequently lead to an increase in the global ranking of Tripda in Pakistan from being 13th, to becoming the 4th largest market within 4 months of its operations.Key responsibilities: Business Development, Partnerships, On-ground Operations, Launch of Associates Program, Training and Development.

Karachi, Pakistan

Establish strong business relationships in multiple companies and execute engaging BTL activities to enhance sales for clients.Key responsibilities: New Business Development, Establish Business Relationship with existing Key Accounts.

Karachi, Pakistan

Introduced the concept of Psychometric Assessment based career guidance for college students for the first time in Pakistan and successfully processed 154 students, generating revenue in excess of PKR. 1 million.

Karachi

- Lead a 5 member team to conduct a workshop for 29 participants at Institute of Advancing Careers and Technology- Implemented changes in marketing for 5 SMEs, increasing the customer reach and boosting sales- Developed the marketing strategy for Shell Lubricants by conducting market research

Master Of Business Administration - Mba, International Business Management, Cum Laude

Activities and Societies: International Student Ambassador at Faculty of Economics and Business

Bachelor Of Business Administration (Bba), Marketing

Activities and Societies: Treasurer at IBA Leadership Club Teacher Assistant for Marketing Courses