Mohammad Imran Munshi Email & Phone Number

Karnataka, India

Illinois, United States

• Manage and maintain the company's virtualization infrastructure, including Hyper-V and VMWare vSphere, to ensure optimal performance and availability of virtual machines.• Administer Microsoft Azure cloud services, including Azure Virtual Machines, Azure Active Directory, Azure Storage, and Azure Virtual Networks, to support the company's cloud-based applications and services.• Monitor and troubleshoot Active Directory, Group Policy management, DNS, and DHCP to ensure secure and reliable authentication and network services for users and devices.• Configure and manage Internet Information Services (IIS) to support web-based applications and services, including SSL certificates and load balancing.• Collaborate with cross-functional teams to plan and implement infrastructure changes, such as server upgrades, virtualization migrations, and cloud service deployments.• Develop and implement backup and disaster recovery strategies for virtual machines and cloud services, using tools such as Veeam Backup & Replication and Azure Backup.• Giving subject matter ability as well as settling heightened client issues.• Met all Organize rules counting benefit levels, handle time, and productivity.

Illinois, United States

•Supported customers on a daily basis around break-fix issues related.•Potential off hour patching for AD, Exchange,SharePoint, Office365, Palo Alto Firewalls, server Patches, VMware VSphere with relevant technologies.•Installed and configured software and hardware.•Monitoring the IT Infrastructure using PRTG Monitoring tools and taking necessary steps to overcome an issue.•Set up user accounts and workstations for end users.•Troubleshooted issues and outages Ensure security through access controls, Upgraded systems with new releases and models.•Communicated regularly with the customer, internal team, and other project stakeholders regarding cast status activities including planning, progress, issues and resolution, timelines, etc.•Maintained network facilities in individual machines, such as drivers and settings of personal computers as well as printers.•Maintained network servers such as file servers, VPN gateways, intrusion detection systems, Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.•Provided Tier I, II & III Support for Existing Customers when required.•Developed and maintained detailed documentation in our knowledge database and ticket updates.•Managing centralized Anti-Virus software(Symantec, Sophos, Web-Root) and extracting attack and risklogs on daily basis.

Hubli

o Configuring and installation of new Microsoft and Linux Operating Systems.o Install new / rebuild existing servers and configure services, settings, directories, storage, etc. inaccordance with standards and project/operational requirements.o Maintenance of Active Directory Domain Services in Windows Servers. Creating, Changing,Deleting and Managing Users.o Maintenance of Windows Deployment Servers (WDS), DHCP and DNS Servers.o Troubleshooting and resolving Desktop Support issues.o Maintaining up to date Operating Procedures inside the IT department.o Performed off hour help desk support in time of need.o Maintaining hardware and software records.o Network Monitoring using Software like NMAP, Wireshark etc.

Diploma, Computer Science

High School