• Produced standardized weekly and monthly reporting for revenue measures on segments, brands, origins, sales channels, and booking sources.• Developed and updated topline dashboards on revenue in Power BI and Tableau.• Produced standardized customer reporting by segment for sales and operational teams.• Calculated quarterly commissions with partners and customer rebates.• Partnered with account managers and business development managers.• Maintained data integrity within the customer master file.• Modeled profitability for new corporate customer accounts and contract renewals.• Assisted in the preparation of planning and forecasting activities and performed ad-hoc analysis as required.

• Ensure consistent quality of products by managing daily kitchen operations, monitoring inventory levels to minimise stockouts and waste, and overseeing the maintenance of equipment.• Maintain accurate inventory levels, orders, and delivery records, and ensure that all stock is rotated to prevent spoilage.• Train and supervise sta to ensure that food safety protocols are adhered to, comply with company policies and procedures, and provide exceptional customer service.• Collaborate with other department managers, Store Managers and licensee to develop and implement new initiatives to improve product quality, reduce costs, and increase customer satisfaction.

• Provided superior customer service, addressed inquiries and resolved issues with speed and efficiency, contributing to sustained customer satisfaction and loyalty.• Used Zendesk, Slack, Microsoft 365 Portal, and Flutter Hub Portal to enhance communication, streamline operations, and optimize the customer experience.• Managed a high volume of customer calls in a fast-paced environment with speed and efficiency and executed precise bets utilising Telebet.

Recruitment & Selection, staff rostering, conflict management, inventory control & customer service

• Assisted customers with various types of issues via email, live chat, and telephone.• Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues. • Successfully addressed network concerns, ensuring performance for seamless operations.• Seamlessly installed and configured hardware and software components to enhance overall efficiency.• Engaged with customers to swiftly pinpoint core issues, guiding them through practical troubleshooting steps and creating valuable procedural documentation. • Hoisted service satisfaction by 78%, reducing customer service complaints by 62%.• Implemented innovative strategies, resulting in a 5% reduction in downtime incidents.• Troubleshooted hardware issues and worked with service providers to facilitate repairs for end users.• Managed an ICT help desk, including prioritizing tasks, organizing workflow, and meeting deadlines.• Utilized remote access tools to assist users with technical issues remotely.