o Administered ERP projects implantation.o Responsible for the overall vision, technical capabilities and road map of the next generation implementation.o Created and maintained product road maps and business requirements documentation.o Discovered, analyzed and documented client business requirements, and translated those needs into solution definitions and ownership of requirements and functional design.o Provided consulting services to clients on Loyalty domain, create knowledge repository on products and solutions.o Coordinated closely with internal production teams and external client teams to develop and document operational processes and change management plans during roll-out of system enhancements.o Clearly communicated and articulated Business requirement document, Functional Specification document, Context models, Domain Models, Gap Analysis, and Process flows.

o Supervised ERP implementation team and co-ordinate within departments to ensure smooth implementation process.o Analyzed business processes of diverse sectors in the organization and gathered requirements for implementing ERP. Evaluated processes in different segments to prepare towards automation through ERP.o Consulting experience identifying different company entity’s business challenges and technologies to understand their business needs. o Transitioned final deliverables to the technical implementation team, ensuring they fully understand requirements and details of the design and plan in collaboration with solution architect.o Analyzed and evaluated data to make appropriate and well-reasoned recommendations and decisions to support the business and project teams.

o Synchronized processes through Information Systems. o Modified current processes and recommended technology-based processing systems to fit the current business needs.o Coordinated departments for the flow of information as well as synchronized inter-department works.o Initiated ERP implementation movement within the firm’s business entities.o Successfully build an effective IT team, prepared to implement software-based solutions. o Managed Development Programs and Workshops for employees.

 Integrate 2 companies and do business as wholesale as well as retail from one single location. Supervising Sales, Accounting, Marketing, IT, Shipping and Customer Service Division.  Planned and designed CIO dash board for senior executives to have instant access to key features such as monthly sales, customer satisfaction, company revenue, most selling products etc.  Presenting Monthly and Quarterly Financial Reports to senior executives. Managing project life cycle from sales through project planning, execution to conclusion. Manage Company Dealership Program and communicate with 15 major wholesale accounts in USA, UK, Spain, Germany, Australia and Russia.  Maintaining and analyzing Bank accounts such as cash flow, checks, deposits, charges, paid and auto scheduled bills etc. Monitoring credit card accounts, verify and validate international transactions. Responding to customers Charge Backs and take action to reach to a solution. Research on online market place such as E-bay, Price Grabber, Google, Amazon for sales techniques, product pricing, advertising etc.  Handling HR Issues such as scheduling, paycheck, managing resources. Tracking and maintaining customer feedback on products and services. Assisting customers with RMA issues. Provides customers with best in the industry customer support and access to reference manuals and technical product related information. Arranges and administer security measure to restrict unauthorized use of company resources and databases. Exercise company policy through out the organization.

 Manage a Sales Team consists of 9 members. Provides consulting support and training to sales team. Research on upcoming products and accumulate information on profit potential products. Responsibilities include ordering products and office supplies, processing bills, product pricing, customer order processing and daily shipment through UPS.  Presenting daily sales report, daily cash flow report, and sales rep performance to manager.  Process orders and follow up on E-Bay, website and over the phone orders.  Relationship with vendors and Big Account holders. Records required statistical information for reporting purposes.

 High volume sales calls, direct calls to appropriate personnel. Update new products and price on company website on a daily basis. Update and maintain E-Bay auctions periodically. Organize paper works (Invoices, bank statement etc.). Performs other related duties as assigned.

 Provides consulting support to students, faculty, and staff. Refers questions to other consulting sources when necessary.  Ensures that all equipment is treated with proper care and is not removed without proper authorization.  Logs equipment damage and malfunctions with management.  Provides assistance and support for printers, computers, and other equipment.