Mohammad Khan Email & Phone Number

Washington, Dc, Us

● Manage and resolve service requests via Cherwell ticketing system, documenting and tracking all incidents for comprehensive reporting.● Conduct advanced troubleshooting for common software and hardware issues for office 365 applications, windows operating systems, and company deployed software for clients● Support the full lifecycle of IT tasks, including employee on-boarding, off-boarding, and organizational changes.● Configure and deploy new and repurposed PCs, and oversee shipping of IT equipment to remote locations.

Chantilly, Virginia, United States

● Diagnosed and serviced 800+ Lenovo intel Laptops, yogapads, and Ideapads ● Installed and configured hardware and software, including chrome vox operating systems and drivers ● Processed service requests for clients via homebrewed ticketing sites ● Troubleshooted Software Issues: Helping users diagnose and resolve common software-related problems, such as application crashes or errors ● Inventory Management: tracked hardware and software inventory, managed equipment, and ensured resources are available when needed ● End-User Feedback Collection: Gathered feedback from users to help improve support processes and services

● Facilitated 100+ technical projects for Enterprise Software implementations and the work place solutions(wps) retail investment roadmap● Managed Jira and Servicenow ticketing for 3 teams of cross functional engineers regarding enterprise Software testing and life cycles● Managed Change enablement with of 30+ ServiceNow enterprise changes for 5,000+ network configuration items (CI) supporting 20+ Capital One building properties. ● Performed Weekly Asset Management for EOL devices● Led, trained, and coached the organization in Scrum, Kanban, SAFE methodologies● Reported daily status of Enterprise change management network freeze restrictions to upper management teams● Facilitated daily stand-ups, weekly backlog refinements, and retrospectives for 3 cross-functional teams of 5-10 engineers and technical leads

● Led and Completed 10 -15 + projects for Windows hardware and software troubleshooting, AdobePhotoshop and editing Software● Led and coordinated 10 - 15+ team projects focused on Windows networking and configurations,ensuring smooth deployment and optimal network performance across the organization● Continuously stayed updated on emerging technologies and industry best practices in IT projectmanagement, actively seeking opportunities to enhance technical knowledge and skills for deliveringsuccessful projects● Conducted comprehensive risk assessments, identified potential project risks, and developed proactivemitigation strategies to minimize impact on project schedules and deliverables.● Developed and delivered training sessions to other interns on Windows system functionalities,empowering them to effectively utilize hardware, software, and network resources

13291 Gordon Blvd, Woodbridge, Va 22191

● Assisted with 200+ daily customers with product inquiries and provided exceptional customerservice● Managed maintenance and repair of Forklift/Power Washing machinery while providing Store sanitization ● Collaborated with team members to ensure efficient and safe store operations● Responsible for 5 process improvement initiatives that increased store efficiency, teamcoordination

● Coordinated with Stakeholders to understand their needs and preferences for the event● Communicated with vendors and venue staff, to ensure all equipment decor and machinery are in place● Managed event setup to create an overall aesthetic for the event that meets the clients' expectations● Conducted site visits to venues before the event to ensure that everything is within safety regulations

Associate Of Science - As, Information Technology

Bachelor Of Technology - Btech, Information Technology