Mohammad Khan Email & Phone Number

London, England, United Kingdom

Responsibilities:Undertaking KYC to verify the identity of clients before the commencement of business ensuring strict compliance regulations are adhered toSuccessfully onboarding corporate clients to the business, understanding their requirements and concerns to ensure they understand the services availableOnboarding Williams and Glyn (W&G part of RBS Bank) clients as part of a switching scheme ensuring they understand the process and all requirements are satisfiedUnderstanding client requirements and working with Amaze Direct (Retail Clients), regularly engaging with them and assisting them with relevant business products Assisting clients with lending facilities and setting up internet banking for corporate customers with complex requirements using Commercial Online Banking, exchange rates, payment options (including BACs, Swift, Bulk, CHAPS and SEPA)Supporting the Customer Care Team responsible for enhancing the customer experience while also being responsible for Fraud and Compliance during busy periods ensuring all customers receive a positive customer service experience as part of customer relationship managementKey Achievements:Supporting Clients with the BBLsSignificantly contributed to changing the Identification and Verification process ensuring compliance was embedded into this processKey member of the Internet Banking Focus Group to provide feedback of Metro Changes to allow a continuous improvement approachSuccessfully completed the Professional Banking Certificate and acted as Team Leader for Amaze Direct and in each role as well as the key point of contact for retail and digital bankingSuccessfully became a Digital Specialist, an EOD Champion and trained new starts when joining the team to ensure best practice and a consistent approach by all

London, England, United Kingdom

Responsibilities:Managing clients as the first point of contact, answering the telephone, directing calls accordingly and acting as a liaison between the customer and bank in order to verify information on the customer accountFinalising new loans and pricing information while recommending loan approvals and denials based on customer loan application reviews Reviewing, processing, closing and administering customer loan proposals while ensuring strict processes and procedures are adhered toKey Achievements:Accurately compiled a database of loans applicants’ credit histories, corporate financial statement and other supporting financial information so there was a clear process

London, England, United Kingdom

Responsibilities:Undertaking a wide range of tasks including marketing, compiling the team rota, cash handling, payroll, staff training, stock control and preparing financial documents Key Achievements:Continually securing new clients for the business and exceeding all targets while ensuring clients receive exceptional customer service

Slough, England, United Kingdom

Responsibilities: Engaging with customers on a daily basis, updating their records, receiving payments via the phone and processing their orders accordinglyUndertaking stock control tasks, setting up orders for management approval and maintaining the company database

London, England, United Kingdom

Responsibilities:Successfully recording the highest sales in one week, managing 24 stalls across London, dealing with suppliers and distributing stockUpdating and maintaining financial documents while preparing weekly and monthly reports demonstrating company performance