ServiceNow Certified Implementation Specialist (CIS) - IT Service Management (ITSM)ServiceNow Certified Implementation Specialist (CIS) - DiscoveryServiceNow Certified CSA

• Senior ITSM Consultant (Remedy and BMC Client Management ).• BMC Certified Professional: Helix ITSM 19.x Online Proctored Exam• BMC Certified Professional: Helix Digital Workplace Advanced 20.x Proctored Exam• BMC Service Excellence Partners Foundation Exam• BMC Certified Associate: Helix Digital Workplace Advanced 20.x• BMC Certified Associate: Helix Digital Workplace Advanced Catalog 20.x• BMC Certified Associate: AR System 20.x for Administrators• BMC Certified Associate: Helix ITSM 19.x• Consult and advise on business/support processes• The ability to take requirements and build technical solutions to fulfill the request as they are assigned.• Trained the first and second line support personnel in IT on the usage of the ITSM tool, playing akey role in promoting the IT service management principles.• Demos and Presentation for ITSM systems• Communication with Customers• Communication with Vendor (BMC) about Issues, defects, etc.

• Certified ITIL Foundation - IT Infrastructure Library• IT Service Management Engineer (Remedy 19.02, Service Desk Express & Footprints):• Worked on BMC Client Management .• In all projects we Support and implement BMC where the implementation includes full consultation for all processes in IT department under ITIL best practice process for Incident Management, Problem and Change Management, and Service Level Management.