• Analyze and investigate all monetary and non-monetary transactions to identify high-risk activities related to Fraud, and scams and quickly provide judgment to prevent loss.• Interact directly with the clients to verify unusual and aggressive activities to protect against fraud and probe them with guidelines that help for future references to mitigate bank loss.• Support TVS to help branches with business account fraud trends and successfully prevent ATO identity theft, which adds value to the TVS project.• Establish relationships and work closely with other internal fraud teams (DMAT, AAF, WIRES & AO OF CIBC to solve suspected fraud issues promptly.• Assisted management with different escalations or ad hoc projects promptly.• When a branch representative fails to verify a client's identity, we have given the client legitimacy after an investigation of the client's account.

Fraud Detection

•• Analyzed transactional disputes by verifying information to process over $1 million in chargeback’s by following VISA operating regulations and cross referencing transactional data to resolve disputes• Submitted $250,000 in pre-arbitration filings directly with VISA by analyzing merchant-client contracts and reconciling merchant credits.• Provides notification, information and instructions to internal/ external stakeholders related to incidents as necessary.• Maintained tools and templates for financial crime risk programs• Assists in the development of strategic plans

• • Provided specialized consulting, analytical and technical support.• Acted as a trusted agent to assigned business.• Verified customer information to make appropriate updates as per reject report.• Influenced and negotiated to achieve business objectives

• Collected and analyzed a variety of transactional information to identify any occurrence of money laundering, structuring, layering and integration • Conducted investigation that are based on reasonable grounds to suspect of predicate offences,• Identified unusual patterns and flow through activity related to wires, electronic money transfer, cash deposits and withdrawals, cheque deposit and withdrawals etc.

• Built and strengthened new and existing client relationships; established goals-based routines, opened accounts (including investments and loans) • Ensured client escalations/inquiries were handled at first point of contact • Contacted clients by phone to identify potential clients’ needs, and schedule appointments to further discussed clients’ opportunities • Acted as a single point of contact for8 high-end companies and helped them plan for present needs and future goals• Provided the right financial advice, enabled clients to secure their futures, own their homes, and built their businesses

• Achieved/exceeded monthly, quarterly and yearly sales targets and performance objectives • Built and cultivated effective B2B partnerships through building relationships with current and new contacts • Established and scheduled follow-up appointments, account reviews, and phone meetings with clients

• Provided visible presence during peak service hours, answered employee and customer inquiries and concerns promptly• Supported the Manager in managing and resolving operational issues• Updated internal operation procedures document as needed• Scheduled meetings as requested by clients• Provided input on staff hiring, training, coaching and disciplining• Created the monthly shift schedule for 13 employees • Communicated with foreign remittance departments of different commercial banks for overseen Placid’s remittance operations in those banks