Impersonation & Debit Card Fraud Analyst
Current• Analyze and investigate all monetary and non-monetary transactions to identify high-risk activities related to Fraud, and scams and quickly provide judgment to prevent loss.• Interact directly with the clients to verify unusual and aggressive activities to protect against fraud and probe them with guidelines that help for future references to mitigate bank loss.• Support TVS to help branches with business account fraud trends and successfully prevent ATO identity theft, which adds value to the TVS project.• Establish relationships and work closely with other internal fraud teams (DMAT, AAF, WIRES & AO OF CIBC to solve suspected fraud issues promptly.• Assisted management with different escalations or ad hoc projects promptly.• When a branch representative fails to verify a client's identity, we have given the client legitimacy after an investigation of the client's account.