Mohammad Saleh Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

• Identify opportunities to enhance internal processes which promote best practice and lead to overall performance improvement and organizational efficiency.• Co-ordinate the activities of the Customer Service team; provide support and advice to team members. • Monitor performance and lead the team to achieve key performance indicators (KPIs) and provide an excellent service to customers.• Evaluate customer feedback and identify ways to maximize customer satisfaction.• Ensure that standard operating procedures are documented and maintained.• Produce written reports when required to do so.• Taking a proactive role in managing and collecting debts of company debtors. • Follow up on overdue invoices and payments and implement company collections procedures as necessary. • Report on any payment issues to management or the appropriate team. • Provide thorough feedback on all calls conducted. • Responding to relevant client enquiries providing customer support and education on Cashew products and services.

• Effectively manage customer interactions and ensure swift and comprehensive resolution of issues.• Possess extensive knowledge of the bank’s products and services to provide accurate information to customers.• Adhere to all bank policies, regulatory guidelines, industry service standards, and codes of conduct.• Proactively cross-sell and up-sell various bank products.• Participate in diverse training and development programs to bridge skill gaps and maintain up-to-date knowledge of products, services, policies, and procedures.• Respond promptly and effectively to emergencies, crises, or unexpected situations during shifts.• Keep supervisors and upper-level management informed of daily operations.• Train and develop associates to enhance their job performance and responsibilities effectively.

Dubai, United Arab Emirates

- Attending customer interactions and efficiently gather related information to fulfill customer needs. - Professionally handle customer's interactions and ensure that issues are resolved both promptly and thoroughly.- Provide high class services and support on Bank's different products.- Maintain a high level of knowledge about the banks products and services to ensure customers are provided with full accurate information.- Adhere to all bank policies and procedures corporate security policies, regulatory guidelines, industry service standards and codes of conduct.- Attend various training and learning programs to close the skill gaps and ensure proper awareness about products and services, policies and procedures.- Cross sell and up sell different bank products.- Maintain effective relationship with superiors and colleagues to ensure team work and professional work environment.- Adhere to call center scheduling and maintain high level of adherence.- All the above accountabilities includes but not limited to any additional/new tasks or responsibilities assigned by the line manager.

Abu Dhabi, United Arab Emirates

Dubai - Szr Showroom

- Manage administration of the Marketing department:Quotations, Invoices, Delivery notes, and other associated materials.- Keep track of Marketing activities (projects, meetings, campaigns) and track incoming calls.- Works with suppliers and agencies supporting campaigns.- Proof reading to produce accurate and high-quality work.- Contribute to the campaigns and Attend client briefings / meetings.- Performs Market Research against competitors.- Translate copy text from English to Arabic when required.- Setting up and supporting events; potential sponsorships which will involve working unusual hours.- Lead social media activities with support from designers and direction of Marketing Manager to build fan-base.