Mohammad Nasir Frogh Email & Phone Number

Edmonton, Ab, Ca

Edmonton, Alberta, Canada

- Installed and configured cisco routers and switches - Performed IMAC (installs, moves, add, changes) services on hardware on desktops, laptops, tablets, flat panel monitors, printers, routers, switches and access points- Performed desktop and software installation and upgrades- Troubleshoot and solve network issues - Installed and managed DNS server, DHCP server, active directory and group policy - Managed user on Azure active directory - Performed 1st or 2nd deskside support services troubleshooting hardware, software, and network-related issues for end-users- Provided 1st or 2nd level help desk support to end-users- Performed LAN and internetworking related activities- Dealt with 3rd party IT vendors as required- Managed IT asset inventory as required

Edmonton, Alberta, Canada

Edmonton, Alberta, Canada

• Alberta Health Services Laptop, Desktop troubleshooting & experience in AHS imaging, like LANDesk (ivanti)• EMS Panasonic/Dell Tablet troubleshooting, part request & replacement• Server (Dell, IBM, HP) installation and upgrades, Server troubleshooting• Experience in Support Desk environment install & configuration Operating Systems setup• Install Software( Microsoft Office and user Email setup). • Test computers to ensure proper functioning of computer systems. • Train end users on usage of computer hardware and software. • Develop and manage effective professional working relationships with contractor personnel, co-workers and clients. • Extend computer support for systems’ software and hardware. • Setup computers and install software for various applications and programs.• Interact with staff on desktop problems and their resolution. • Network and connect computers within organization to better communication. • Maintain computer peripheral devices like printers and resolve associated problems. • Interconnect workstations, terminals, and existing data networks. • Use client management tools effectively to maintain workstations and servers.

Kabul, Afghanistan

- Configured, maintained and installed Cisco devices - Installed and upgraded computer hardware - Setupped Email and other Softwares for users- Updated, Installed and Upgraded new computer software's - Maintained and installed Harris radios- Communicated with clients to diagnose technical issues- Provided technical training to the customers- Recorded new items on database systems- Provided daily report to manager- Provided step by step instructions to fix the technological issues- Trained new hires for better performance