Mohammad Owais Email and Phone Number
🌟 Mohammad Owasis | Operations | Last Mile | Ecommerce 🌟With over 13 years of work experience, I specialize in logistics and supply chain management within the e-commerce industry. My passion lies in optimizing last-mile operations to ensure timely and efficient product delivery. As a dedicated professional, I have successfully driven operational success in areas such as operations, fleet management, and distribution centers.What Sets Me Apart:Last Mile Optimization: I excel in streamlining last-mile operations, warehouse management, inventory control, and distribution center efficiency. My expertise includes implementing 5S methodologies for sustained productivity.Vendor Relationships: Leveraging strong vendor relationships and third-party providers, I ensure seamless logistics while optimizing costs and maintaining quality standards.Team Leadership: I have managed large teams, including cluster managers, hub staff, and franchise partners. My leadership style fosters collaboration and continuous improvement.Achievements and Goals:Route Cost Reduction: Achieved a remarkable 60% reduction in delivery costs by optimizing delivery routes during my tenure as Assistant Manager in the Last Mile and Distribution Center.Standardized Practices: Successfully implemented standardized practices like 5S methodology across all regions, enhancing efficiency and ensuring consistent performance.Customer Satisfaction: Ensured strict adherence to operational SOPs, resulting in zero breaches across the region in terms of shipment closures within defined TAT.Expansion and Innovation: Continuously exploring new initiatives for distribution, including involving third-party services for areas with fewer packages.Cross-Functional Collaboration: Collaborated with cross-functional departments to enhance customer service, from order management to dispatch planning and stock allocation.Certifications:CII SCM Pro (Confederation of Indian Industry) - Issued on: Sep’23 | Expires on: Sep’27Let’s Connect!📩 Feel free to reach out for networking, collaboration, or exciting opportunities. Let’s drive excellence together!
Flipkart
View- Website:
- flipkart.com
- Employees:
- 76400
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Lead Operations Manager - City Logistics - Fm And LmFlipkartIndia
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Lead - Hub OperationsFlipkart Aug 2024 - PresentNew Delhi, Delhi, IndiaA Lead - Hub Operations role at Flipkart involves overseeing the smooth functioning of operations within a Flipkart hub, ensuring the efficient management of inventory, inbound and outbound shipments, and returns processing. The key responsibilities typically include:Operational Management: Manage day-to-day activities for both First Mile (receiving goods) and Last Mile (dispatching to customers) operations, handling a high volume of shipments daily.Stakeholder Coordination: Build relationships with stakeholders to ensure the seamless movement of goods and achieve performance metrics.Team Leadership: Guide and motivate a team that may include Cluster Managers, Area Managers, and Territory Managers to maintain operational standards.Process Optimization: Identify and implement improvements in hub operations to reduce costs and improve efficiency, accuracy, and delivery speed.Inventory Management: Maintain inventory records and oversee reconciliations to prevent stock discrepancies.Quality Control and Reporting: Regularly review and report metrics to senior management, providing insights for strategic decision-making.This role requires strong organizational skills, leadership qualities, and a keen understanding of logistics and supply chain operations.
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Manager-Last Mile/Distribution CentreShadowfax Apr 2022 - Jul 2024Gorakhpur, Uttar Pradesh, IndiaTeam Leadership and Management: Successfully managed a team of 3 cluster managers and oversaw operations for 30 Hubs & Atoms, efficiently handling a workforce of over 350 human resources. This led to a 20% increase in team productivity and overall operational efficiency.Operational Excellence: Ensured adherence to all operational SOPs and conducted timely audits, resulting in zero non-compliance incidents and maintaining a 100% compliance rate across all hubs.Shipment Closure and Accuracy: Monitored and achieved zero breaches in shipment closures within the defined TAT, ensuring a 99.9% on-time delivery rate. Additionally, maintained zero missing shipments and eliminated fake updates, enhancing data integrity and customer trust.Cost Optimization: Implemented strategic cost-saving measures, including optimizing delivery routes and leveraging third-party distribution services for low-volume areas, reducing overall delivery costs by 15%.Expansion and Scalability: Spearheaded the expansion of new pin codes and scouted facilities for new hubs, successfully increasing the delivery network by 25%. This initiative improved service reach and customer satisfaction.Innovative Initiatives: Introduced new initiatives like involving third-party services for distribution in low-package areas, which improved delivery efficiency by 30% and ensured timely deliveries even in remote locations. -
Station Operations Manager-Last Mile DepartmentDelhivery Jul 2021 - Mar 2022Gorakhpur, Uttar Pradesh, IndiaEnhanced Delivery Efficiency: Led a team of 20 Hub In-charges across UP (East), managing 1 Distribution Center and 1 Intermediate Processing Center, achieving a 98% on-time delivery rate, significantly surpassing the industry standard.Cost Reduction and Optimization: Implemented route optimization strategies that resulted in a 25% reduction in delivery costs, enhancing overall profitability without compromising service quality.Operational Excellence: Achieved a 20% increase in productivity by streamlining end-to-end operations in the Distribution Center and Last Mile Logistics, focusing on infrastructure, people, and process improvements.Performance Metrics Management: Successfully managed cost, quality, and efficiency metrics, consistently achieving and exceeding operational SLAs such as FDDS (First Day Delivery Success) and FDPS (First Day Pickup Success) by 15%.Accurate Reconciliation: Improved reconciliation processes, achieving a 99% accuracy rate in inventory and delivery records, ensuring transparency and reducing discrepancies.Technology Integration: Leveraged delivery management software to track and monitor delivery progress, resulting in a 30% improvement in tracking accuracy and providing detailed analytics for continuous process improvement. -
Team Lead-Last Mile DepartmentFlipkart Jan 2019 - Jul 2021Gorakhpur, Uttar Pradesh, IndiaOptimized Delivery Routes:Achieved a 25% reduction in delivery time by implementing advanced route optimization software, ensuring timely and efficient deliveries.Enhanced Rider Management:Reduced rider attrition by 15% through targeted training programs and incentive structures, boosting overall team morale and performance.Improved Operational Efficiency:Increased operational efficiency by 30% by introducing new technology and refining existing processes, ensuring the hub operated at the highest possible level.Customer Satisfaction:Elevated customer satisfaction scores by 20% through consistent and reliable delivery performance, addressing customer concerns promptly and effectively.Cost Per Shipment (CPS) Reduction:Successfully lowered the cost per shipment by 10% by optimizing logistics processes and negotiating better rates with service providers.Compliance and Quality Assurance:Maintained a 100% compliance rate with standard work instructions, training plans, and audit requirements, ensuring high-quality operational standards and controlled documentation processes.
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Co Founder And Operation ManagerC2Cskills Soft Skills Training Institute Nov 2016 - Dec 2018Gorakhpur, Uttar Pradesh, IndiaStrategic Vendor Partnerships:Established and maintained partnerships with over 20 logistics companies, leading to a 35% increase in training program enrollment and a 25% growth in annual revenue.Market Expansion:Identified and capitalized on emerging market opportunities, expanding the institute’s offerings to include advanced soft skills training for senior logistics staff, resulting in a 40% increase in client base over two years.Innovative Program Development:Designed and implemented comprehensive soft skills training programs tailored to the logistics sector, which improved participant job performance by 50% as measured by client feedback and performance metrics.Financial Growth and Sustainability:Managed the institute’s budget and financial planning, achieving a 30% reduction in operational costs through strategic resource allocation and financial oversight, contributing to sustained profitability and growth.Leadership and Team Building:Built and led a high-performing team of 15 trainers and administrative staff, fostering a collaborative and positive work culture that enhanced team productivity by 45% and reduced employee turnover by 20%.Operational Excellence:Developed and executed detailed operational plans that ensured the seamless delivery of over 200 training sessions annually, maintaining a 98% satisfaction rate among participants and a consistent 90% on-time program completion rate.Quality Assurance and Feedback Integration:Implemented robust quality assurance measures and feedback mechanisms, resulting in a continuous improvement cycle that increased training program effectiveness by 35%, as evidenced by participant performance metrics.Brand and Reputation Management:Represented the institute at key industry events and conferences, enhancing its reputation as a leader in soft skills training for the logistics sector and securing media coverage that boosted brand visibility by 50%. -
Senior Operation Supervisor-Plating DevisionMarami Metal Plating Jul 2014 - Sep 2016Dubai, United Arab EmiratesEnhanced Vendor Management:Successfully negotiated and managed contracts with key suppliers, reducing procurement costs by 15% while maintaining high-quality standards for raw materials and services.Increased Production Efficiency:Implemented process optimization techniques that boosted production efficiency by 20%, resulting in a significant increase in output without additional manpower.Improved Safety Standards:Led a comprehensive safety training program that decreased workplace accidents by 30%, ensuring a safer working environment and compliance with industry regulations.Effective Shift Management:Streamlined shift scheduling and management, reducing overtime costs by 25% and ensuring adequate coverage across all production lines to meet demand.Optimized Manpower Allocation:Developed and executed a strategic manpower allocation plan, improving labor utilization by 18% and reducing idle time, leading to more efficient production cycles.Cross-functional Collaboration:Facilitated seamless collaboration between logistics, customer service, and warehouse teams, resulting in a 25% improvement in operational issue resolution time and enhanced customer satisfaction.
Mohammad Owais Education Details
Frequently Asked Questions about Mohammad Owais
What company does Mohammad Owais work for?
Mohammad Owais works for Flipkart
What is Mohammad Owais's role at the current company?
Mohammad Owais's current role is Lead Operations Manager - City Logistics - FM and LM.
What schools did Mohammad Owais attend?
Mohammad Owais attended Oriental School Of Business, Navi Mumbai, Apj Abdul Kalam Technological University.
Who are Mohammad Owais's colleagues?
Mohammad Owais's colleagues are Partha Goswami, Sandeep Kamble, Shiba Sing, Vivek Kumar, Jaanvi Talreja, Jyothi Bhargavi, Siraj Al Hudha.
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Mohammad Owais
Ios Developer | Swift | Uikit & Storyboard | Cocoa Touch | Core Data | FirebaseBengaluru -
Mohammad Owais
Experienced Business & Operations Manager | Helping Businesses Streamline To Drive More Sales | Client Relationship Specialist | Professional Problem Solver | Rock Music SnobJaipur -
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