Mohammad Owais Email & Phone Number

India

New Delhi, Delhi, India

A Lead - Hub Operations role at Flipkart involves overseeing the smooth functioning of operations within a Flipkart hub, ensuring the efficient management of inventory, inbound and outbound shipments, and returns processing. The key responsibilities typically include:Operational Management: Manage day-to-day activities for both First Mile (receiving goods) and Last Mile (dispatching to customers) operations, handling a high volume of shipments daily.Stakeholder Coordination: Build relationships with stakeholders to ensure the seamless movement of goods and achieve performance metrics.Team Leadership: Guide and motivate a team that may include Cluster Managers, Area Managers, and Territory Managers to maintain operational standards.Process Optimization: Identify and implement improvements in hub operations to reduce costs and improve efficiency, accuracy, and delivery speed.Inventory Management: Maintain inventory records and oversee reconciliations to prevent stock discrepancies.Quality Control and Reporting: Regularly review and report metrics to senior management, providing insights for strategic decision-making.This role requires strong organizational skills, leadership qualities, and a keen understanding of logistics and supply chain operations.

Gorakhpur, Uttar Pradesh, India

Team Leadership and Management: Successfully managed a team of 3 cluster managers and oversaw operations for 30 Hubs & Atoms, efficiently handling a workforce of over 350 human resources. This led to a 20% increase in team productivity and overall operational efficiency.Operational Excellence: Ensured adherence to all operational SOPs and conducted timely audits, resulting in zero non-compliance incidents and maintaining a 100% compliance rate across all hubs.Shipment Closure and Accuracy: Monitored and achieved zero breaches in shipment closures within the defined TAT, ensuring a 99.9% on-time delivery rate. Additionally, maintained zero missing shipments and eliminated fake updates, enhancing data integrity and customer trust.Cost Optimization: Implemented strategic cost-saving measures, including optimizing delivery routes and leveraging third-party distribution services for low-volume areas, reducing overall delivery costs by 15%.Expansion and Scalability: Spearheaded the expansion of new pin codes and scouted facilities for new hubs, successfully increasing the delivery network by 25%. This initiative improved service reach and customer satisfaction.Innovative Initiatives: Introduced new initiatives like involving third-party services for distribution in low-package areas, which improved delivery efficiency by 30% and ensured timely deliveries even in remote locations.

Gorakhpur, Uttar Pradesh, India

Enhanced Delivery Efficiency: Led a team of 20 Hub In-charges across UP (East), managing 1 Distribution Center and 1 Intermediate Processing Center, achieving a 98% on-time delivery rate, significantly surpassing the industry standard.Cost Reduction and Optimization: Implemented route optimization strategies that resulted in a 25% reduction in delivery costs, enhancing overall profitability without compromising service quality.Operational Excellence: Achieved a 20% increase in productivity by streamlining end-to-end operations in the Distribution Center and Last Mile Logistics, focusing on infrastructure, people, and process improvements.Performance Metrics Management: Successfully managed cost, quality, and efficiency metrics, consistently achieving and exceeding operational SLAs such as FDDS (First Day Delivery Success) and FDPS (First Day Pickup Success) by 15%.Accurate Reconciliation: Improved reconciliation processes, achieving a 99% accuracy rate in inventory and delivery records, ensuring transparency and reducing discrepancies.Technology Integration: Leveraged delivery management software to track and monitor delivery progress, resulting in a 30% improvement in tracking accuracy and providing detailed analytics for continuous process improvement.

Gorakhpur, Uttar Pradesh, India

Optimized Delivery Routes:Achieved a 25% reduction in delivery time by implementing advanced route optimization software, ensuring timely and efficient deliveries.Enhanced Rider Management:Reduced rider attrition by 15% through targeted training programs and incentive structures, boosting overall team morale and performance.Improved Operational Efficiency:Increased operational efficiency by 30% by introducing new technology and refining existing processes, ensuring the hub operated at the highest possible level.Customer Satisfaction:Elevated customer satisfaction scores by 20% through consistent and reliable delivery performance, addressing customer concerns promptly and effectively.Cost Per Shipment (CPS) Reduction:Successfully lowered the cost per shipment by 10% by optimizing logistics processes and negotiating better rates with service providers.Compliance and Quality Assurance:Maintained a 100% compliance rate with standard work instructions, training plans, and audit requirements, ensuring high-quality operational standards and controlled documentation processes.

Gorakhpur, Uttar Pradesh, India

Strategic Vendor Partnerships:Established and maintained partnerships with over 20 logistics companies, leading to a 35% increase in training program enrollment and a 25% growth in annual revenue.Market Expansion:Identified and capitalized on emerging market opportunities, expanding the institute’s offerings to include advanced soft skills training for senior logistics staff, resulting in a 40% increase in client base over two years.Innovative Program Development:Designed and implemented comprehensive soft skills training programs tailored to the logistics sector, which improved participant job performance by 50% as measured by client feedback and performance metrics.Financial Growth and Sustainability:Managed the institute’s budget and financial planning, achieving a 30% reduction in operational costs through strategic resource allocation and financial oversight, contributing to sustained profitability and growth.Leadership and Team Building:Built and led a high-performing team of 15 trainers and administrative staff, fostering a collaborative and positive work culture that enhanced team productivity by 45% and reduced employee turnover by 20%.Operational Excellence:Developed and executed detailed operational plans that ensured the seamless delivery of over 200 training sessions annually, maintaining a 98% satisfaction rate among participants and a consistent 90% on-time program completion rate.Quality Assurance and Feedback Integration:Implemented robust quality assurance measures and feedback mechanisms, resulting in a continuous improvement cycle that increased training program effectiveness by 35%, as evidenced by participant performance metrics.Brand and Reputation Management:Represented the institute at key industry events and conferences, enhancing its reputation as a leader in soft skills training for the logistics sector and securing media coverage that boosted brand visibility by 50%.

Dubai, United Arab Emirates

Enhanced Vendor Management:Successfully negotiated and managed contracts with key suppliers, reducing procurement costs by 15% while maintaining high-quality standards for raw materials and services.Increased Production Efficiency:Implemented process optimization techniques that boosted production efficiency by 20%, resulting in a significant increase in output without additional manpower.Improved Safety Standards:Led a comprehensive safety training program that decreased workplace accidents by 30%, ensuring a safer working environment and compliance with industry regulations.Effective Shift Management:Streamlined shift scheduling and management, reducing overtime costs by 25% and ensuring adequate coverage across all production lines to meet demand.Optimized Manpower Allocation:Developed and executed a strategic manpower allocation plan, improving labor utilization by 18% and reducing idle time, leading to more efficient production cycles.Cross-functional Collaboration:Facilitated seamless collaboration between logistics, customer service, and warehouse teams, resulting in a 25% improvement in operational issue resolution time and enhanced customer satisfaction.

Pgdm, Operations Management, 75%

Activities and Societies: Participated in Akadkriegs, Nova mad many other events from college. Post Graduation Diploma in Management.

B.Tech It, Information Technology, 67%

Activities and Societies: Cricket Team Captain,Fresher Party Mr College The B.Tech in Information Technology program at Uttar Pradesh.