 Provide desktop support for 43 Windows workstation + applications like MS Office 2007, 2016 Administrate two Windows 2012 Active Directory domains and Hyper-V environment Administrate MMA website (www.maritimemuslimacademy.ca)  Administrate Office 365 including online email exchange and Skype for business communicator Administrate learning management system (RenWeb) Administrate the underlying network (switches, Wi-Fi access points, and router) Operate public announcement system and telephone PBX Teach computer courses Implemented new technology to MMA (SMART Boards for interactive teaching) Implemented new hardware inventory system (OCS Inventory + SCC based on Centos + MySQL)

Full time senior quality assurance specialist. My role includes the following: Conduct internal audits for the areas of IT and global service delivery center. Track actions of internal/external audits against many standards like ISO20000, ISO27001, ISO9001, TickIT+ Track actions of risk-based external audits as part of the corporate governance. These audits are conducted for many business areas like accounting/finance, HR, Sales, support services, software development services, and Information Technology. Participate in information security activities. Like: dealing with security incidents, responding to and approving security requests, implementing and maintaining controls for ISO27001

a. Provided advanced troubleshooting for problems escalated to self within the stipulated time.b. Was able to advice and find solutions to problems in different technical areas, without escalating it to an external vendor or consultant.c. Maintained knowledge database for variety of information, procedures, and solutions with regard to the products handled.d. Gained and maintained essential knowledge and technical skills of new software and hardware products by reading technical journals or manuals, so as to ensure faster and appropriate solutions for problems.e. Wrote project reports and documentation for new or modified software and hardware.f. Led and trained other team members on the technicalities of hardware and software, so as to ensure proper knowledge sharing.g. Maintained documentation and training material for support services.

I was responsible for the administration and desktop support of a mid-size UNIX environment (Solaris – IRIX -Linux). I was also leading a team of two engineers to satisfy our technical targets. My role included the following:a. Troubleshot and solved UNIX problems (desktop support for about 70 UNIX workstation)b. Administrated a group of 17 UNIX serversc. Implemented software upgrade projectsd. Suggested and implemented hardware upgrades in cooperation with hardware vendorse. Acted as 1st line of support for business applications(e.g. Landmark’s software) and managed communication between users and third-party software support personnelf. Managed technical relation with third-party hardware support personnelg. Provided data storage administration (directly attached and NetApp/OnTap NAS)h. Suggested and implemented proper backup policies & DRP. using Legato Networker as backup software, using LTO technology as the backup devices, and using protocols like NDMPi. Installed, configured and administrated ROCKS cluster (High Performance Computing solution).j. Managed connection between UNIX and PC environments (SAMBA)k. Practiced shell scripting to achieve different goals(Bourne, C, ksh, and bash shells)l. Managed plotting environment using print software from SDI and dealing with variety of printers and plotters (B/W and color)m. Monitored overall system performance and took proper actionsn. Managed visualization environment (2 overhead projectors with high 3d capabilities)o. Monitored the inventory of the IT systems, machines and applicationsp. Contributed to Oracle DB support (Installation – Configuration – Troubleshooting – Backup - … etc)q. Managed the documentation of all UNIX configurations, processes and deliverables.r. Followed ITIL-based standards like the change management process.s. Used a helpdesk application to manage cases and communication with end users

I was responsible for selling and supporting BI tools made by cognos company including reporting, OLAP and data-mining tools and dealing with variety of databases like Dbase and DB2/400. I was responsible also for administering and troubleshooting BackOffice SmallBusiness Server security in a small 7-computers LAN.