Mohammad Rashad, Pmp®, Agile®, Itil® Email & Phone Number

6Th Of October, Al Jizah, Egypt

Globaltronics is an Egyptian company established in 1998 specialized in manufacturing and designing a wide range of energy measurement IoT solutions, including various types of devices, in addition to the technical systems that provide a comprehensive technical solution for managing prepaid & smart electricity meters. Currently the total number of meters that are being managed has reached about 11 million meters.• End-to-End management for software products and technology Change Requests.• Responsible for software products in terms of quality, functionality and business.• Ensure the proper use of the software after its creation.• Manage products full life cycle from ideation to market launch and sustaining.• Act as a servant leader for the software development and testing squads.• Liaise with product stakeholders on an ongoing basis.• Monitor work performance against planned targets.• Coach, mentor and motivate product team members.• Ensure proper information is communicated to the stakeholders.• Develop plans for software projects.

Smart Village, Giza, Egypt

SMART has designed, developed, implemented, integrated and operated the biggest and some of the most complex e-gov transformation solutions and transactions processing projects in the MEA region.Currently, SMART has six main projects e-Rations Card (Food Stamp), Pensions Card, Subsidized Bread Distribution System, Points Redemption, Government Health Insurance, and Bill Payment & Mobile Top-up Project.• Responsible for the end-to-end projects within the software development life cycle for a set of projects associated with a large-scale e-government program.• Provide subject matter expertise of varying complexity based on an in-depth understanding of the e-government services, processes, and business requirements.• End-to-End management for technology Change Requests.• Responsible for creating, implementing and maintaining smooth and efficient workflow in all areas of the software development life cycle.• Facilitate daily scrum, sprint planning, sprint demo and retrospective meetings.• Overall management of impact analysis, delivery time estimates, follow up on the delivery of different teams, follow up on Integration testing, user acceptance testing and deployment.• Provide support to the Product Owner, especially in product backlog grooming and maintaining.

Giza, Al Jizah, Egypt

• Ensure quality of project deliverable is achieved as planned.• Ensure project scope and objectives are properly identified, analyzed, documented and approved by the customer and senior management.• Coach, mentor and motivate project team members.• Identify and resolve issues and conflicts within the project team.• Negotiate with other department managers for the acquisition of required personnel from within the company.• Liaise with project stakeholders on an ongoing basis.• Ensure proper information communicated to the stakeholders.• Manage project’s changes activities.• Lead cross-functional teams.• Develop plans for projects.• Monitor work performance against planned targets.

Giza, Al Jizah, Egypt

• Manage smart card management system.• Direct the day-to-day IT operations to ensure efficiency and effectiveness in alignment with business objectives.• Develop the operations’ procedures and plan for the projects.• Manage user requirements and user acceptance testing.• Develop central IT operations’ team with the required training and experiences.• Manage operations activities to align with business objectives.• Work closely with IT department Heads to define user requirements and confirming the technical solutions design.• Supervise and monitor change requests activities.• Reporting to the Executive vice president of operations and branches.

Giza, Al Jizah, Egypt

• Monitoring closely the central IT operations team and branches’ staff and their inquiries to guide quality with high efficiency.• Following up the pending requests or issues with IT department.• Work closely with IT department staff to clarify and priorities change requests.• Review the incidents report to ensure all issues are registered to be addressed in the regular meeting between operations and IT departments.• Review the end of month reports and send it to the concerned ministry.• Train technical support supervisors for any updates in the current applications or any new applications.• Review user guides for applications or change.• Review the user acceptance test results for any new applications change.• Ensure support services are made properly with the other smart card services provider companies in Egypt.

El-Monofia, Egypt

• Closely supervise technical support team.• Ensure that the daily and monthly operations tasks are implemented as planned.• Resolve citizen and merchants disputes.• Monitor service centers’ staff performance as per service level agreement.• Report to branch manager with the end of month reports.• Train service centers, supply offices’ and new branches’ employees.• Test new applications or screens and filling the user acceptance test.

Suez, Egypt

• Issuing citizen, merchant, teller and PSAM cards.• Printing pin mailer of citizen, merchant and teller cards.• Monitor the online transactions batches.• Check for the failed of online and offline batches to be entered manually into the system.• Handling the hardware store using Smart’s Tracking System.• Maintain the post offices and supply offices’ workstations.• Reviewing the merchants’ stocks by review their database’s stocks against the point of sale’s stocks.• Solving the merchants’ problems in the stock by discovering the reason of the difference.• Reviewing the merchants’ orders which made by service centers to assure that the orders registered correctly on their stocks on the database.

Suez, Egypt

• Maintain workstations include troubleshooting software & hardware problems.• Monitor and maintain networks.• Install and maintain internet connections.