Worked as an Account Manager for US Banks and Payments Partners:• Strategically directed high-impact services transformation projects that optimized operations and elevated customer service and experience, driving $40M in business growth over three years. Fostered cross-functional collaboration with C-suite leaders and managed client relationships to strengthen partnerships and enhance engagement• Engineered a futuristic KPI-driven agile delivery model focusing on reliability and extreme automation , oversaw end-to-end delivery, governance, and risk mitigation for 26 cross-functional agile product teams with 200+ team members, generating $20M/year with significant margin, while driving growth by scaling 8 pilot teams to 26 within 2 years, adding $6M annually• Implemented impactful cost transformation solutions for client’s payment network, leveraging robotic process automation (RPA) to achieve operational excellence and realize $20M in cost savings• Led a comprehensive transformation of bank’s contact center, enhancing customer satisfaction through process automation, omnichannel integration, and AI-driven insights, resulting in a 30% improvement in response times and a 25% increase in first-call resolution rates• Co-led revenue stream development and executed account planning by driving consultative sales, contract negotiations, and large proposals/RFPs, resulting in a ~40% increase in account revenue; implemented highly effective cost transformation solutions for client generating $20M in cost savings and improving operational efficiency• Championed workforce transformation with 20K+ technical and domain trainings covering 2000+ team members, fostered automation and innovation culture achieving $4M+ savings for client; resulted in additional $15M business win for company• Achievement: “Customer Delight Award” for delivering exceptional business value of $30M & enhancing client satisfaction

• Spearheaded a transformative automation initiative covering 330+ clients by aligning with Automation Leads, generated $35M in value savings, 1000+ FTEs savings, and certified 2000+ Automation Engineers (surpassed target by 30%)• Conceptualized and executed a Sales Enablement Series in just 4 weeks, empowered 2000+ Sales Executives by delivering 20+ targeted webinars, boosting incremental sales by $10M. Developed a business plan to foster connections and drive tactical sales with 30+ Alliance Partners, resulting in 30% increase in sales opportunities and extending market penetration• Drove sales growth in APAC region by collaborating with 10+ Fintech Product Partners, developed and executed targeted go-to-market strategies, increasing departmental sales by 15%; Innovated a business solution to automate KYC compliance for banks, identified implementation opportunities to streamline processes and save up to $500K annually for clients• Optimized ADM services for a South African Bank, reduced TCO by 30% while achieving operational excellence• Quarterbacked and published the "Sustainability in Automotive Industry" report based on primary research with 1,000+ respondents and interviews with 30+ industry executives and sustainability experts, offered actionable insights and recommendations to automotive clients; Enhanced Capgemini Research Institute's reach and subscriber base by 40%• Achievement: “Best Team Award” for generating $35M in automation savings and building robust automation capabilities

• Conducted in-depth analysis of 50+ debt mutual funds and delivered tailored investment recommendations aimed at optimizing a $30M portfolio and achieving 15% returns over a 12-month period• Led market research and feasibility study for the launch of a P2P lending and payments transfer app, analyzing 60+ Fintech companies globally, and evaluating over $2B in funding data to deepen insights into corporate finance and revenue strategies• Achievement: Presented strategic insights to the Chief Financial Officer (CFO), influencing decisions on a $30M portfolio