Mohammad Shazley Faidz Bin Omar Email & Phone Number

Kuala Lumpur, MY

Damansara, Selangor, Malaysia

• Reconciling complex accounts that have been escalated from the AR team.
• Creating procedures and policies that ensure timely payments while maintaining a high level of customer retention.
• Review and approve sales order.
• Review/monitor jobs tracking of all departments to ensure all jobs are timely invoiced.
• To monitor debtors aging on monthly basis.
• Liaise with service department/customers for any issues regarding invoicing and collection.

- Handle complex queries, investigate on issues and make decisions related to external billing.- Perform deep dive analysis and provide recommendations to improve on quality, efficiency and revenue opportunities.- Handle SPR calls for assigned countries with country manager and CFO.- Collaborate with all Billing Managers, Team Leaders and Associates and.

- To make sure all SOP/ Work Instruction is up-to-date and compliance with the audit requirement.- To pre-plan all the leaves and task projection on each user so that all work can be done within the agreed SLA with customer.- To communicate with user on the issue faced and work together in solving it.- To have one to one session with user and discuss their.

-To deliver specialized/expert support and output to achieve correct, complete and timely invoicing.-Check and analyze incoming files, requests and queries.-Validate shipment data and maintain/rectify the record.-Liaise with Internal and External contacts to request and follow-up account number or other relevant information to support correct, timely and.

Cyberjaya, Selangor, Malaysia

- To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified SLA’s. Responsible for relationship building and resolving customer inquiries in a professional manner (where applicable). Other responsibilities dependent on process assigned to.- Acquire and update knowledge on procedures related to.

Bachelor'S Degree, Administrative Science

Diploma Of Education, Public Administration