Mohammad Sholak Email & Phone Number

United Arab Emirates

• Customer Service: Provided exceptional customer service by addressing customer needs efficiently while adhering to security and compliance standards.• Handle customer complaints and guide them to the respective department for resolution.• Business Continuity: Played a key role in ensuring business continuity by establishing and following protocols that maintain company operations during emergencies.• Anti-Money Laundering (AML) and Risk Management: Expert in implementing AML procedures, consistently identifying and reporting suspicious activities, and executing effective risk management strategies to prevent financial crimes.• Regulatory Compliance: Ensured all transactions and banking operations comply with regulatory standards, reducing the risk of non-compliance penalties.• Transaction Processing: Accurately processed deposits, withdrawals, and other transactions, maintaining a high level of attention to detail to ensure accuracy.• Team Collaboration: Worked collaboratively with colleagues to improve operational efficiency and achieve organizational goals.• Corporate Wire Transfers: Facilitated domestic and international wire transfers for corporate clients, ensuring timely and secure transactions.

Latakia Governorate, Syria

• Researched and found resolutions for vendor and employee issues regarding payment transactions.• Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.• Used accounting software to issue tax returns and prepare consolidated reports.• Compiled general ledger entries on short schedule with 100% accuracy.• Prepared financial statements using full-cycle accounting method.