As a versatile Technical Support and Business Analyst, I specialize in Data Analytics and IT business processes, with a strong focus on the Software Development Life Cycle (SDLC) and Agile & Scrum methodologies for project management. My expertise includes contributing to UI/UX design for application development and conducting thorough software testing while managing projects through the Software Test Life Cycle (STLC).I bring a well-rounded skill set that spans technical support, business analysis, data-driven decision-making, and process optimization. My goal is to deliver seamless project execution and innovative solutions that align with business objectives.