As an aspiring IT Support professional, I have a proven track record of providing excellent customer service and technical support to users with different levels of technical proficiency. With over 300 hours of hands-on training in IT support, I have developed strong analytical and problem-solving skills, which enable me to troubleshoot and resolve technical issues quickly and efficiently.My experience in troubleshooting and resolving issues with peripheral devices, software, hardware, and networking technologies has given me a solid foundation in IT support. My ability to evaluate and prioritize incoming requests for assistance from users has also helped me in delivering timely and effective solutions to their problems.Apart from my technical expertise, I am also fluent in three languages - Hindi, Punjabi, and Urdu, which has helped me communicate effectively with a diverse group of users. My technical skills include working with Cisco switches and routers, Windows 10, Office 365, and phone system support, among others.I am also certified in CompTIA A+ and AWS Cloud Practitioner, which demonstrates my commitment to continuous learning and professional development. Additionally, I have experience working with different technologies such as Imaging By SmartDeploy, SQL, Python, Javascript, Soap UI, and UiPath, which further expands my technical skills.In my previous role as a Contact Tracer at United Healthcare, I demonstrated my ability to initiate prompt communication with people exposed to COVID-19 contact through phone calls, email, and other communication platforms as necessary. I employed dynamic communication and interpersonal skills, cultural competence/sensitivity, tactful language, and empathetic interviewing skills to build rapport and maintain trust with patients of varied backgrounds. I also conducted notification of exposure in a manner that maintains the confidentiality of the patient.Before that, I gained valuable experience working as a Quality Assurance Analyst Intern at Bessemer Trust. In this role, I worked in Jira and participated in the Agile methodology. I analyzed business requirements and specifications to help create test cases and gained experience in different testing phases such as Functional Testing, Regression Testing, Smoke Testing, Integrated System Testing, and End To End Testing.In summary, I am a highly motivated and hardworking individual with a passion for IT support. My combination of technical expertise, language proficiency, and customer service skills makes me an ideal candidate for any IT support role.