Spearheaded the financial documentation processes across 14 locations in Connecticut, implementing standardized Exceltemplates that minimized errors by 15% and streamlined data entry for enhanced accuracy.• Regularly updated and maintained five key inventory accounts using Excel, which reduced discrepancies by 20%. Throughvigilant monitoring and strategic management of financial expenditures, optimized resource allocation, resulting in a 10%cost reduction.• Collaborated with cross-functional teams to streamline financial processes, improving operational efficiency and reducingcosts by 8%. Analyzed financial trends and prepared reports that contributed to a 5% increase in profitability, assisting instrategic decision-making and performance improvement

As part of my OPIM 3204 class project, I collaborated with a team to design a data-driven solution for customer retention at Travelers, focusing on their Personal Insurance sector, particularly within the motorcycle insurance segment. My role as the Business Analyst involved defining the project’s scope, establishing clear retention-focused goals, and conducting research to support our strategy. I presented key insights on customer behavior and retention factors, working closely with the Data Architect to ensure our data model aligned with the project’s retention objectives.Key responsibilities included: • Analyzing trends in customer cancellations, renewals, and claims to identify retention influences. • Developing strategic recommendations for customizable coverage options to address seasonal usage and cost sensitivity among customers. • Proposing loyalty incentives aimed at strengthening customer retention and enhancing competitive positioning for Travelers in the growing motorcycle insurance market.This project provided hands-on experience in leveraging data analytics to solve real-world business challenges, enhancing my ability to deliver actionable insights and develop customer-centric strategies.

Delivered presentations to younger audiences on a variety of topics based on a better futureConsistently engaged in volunteer activities involving food service and facility maintenance.Successfully orchestrated a large-scale event, attracting over 100 attendees.Demonstrated exceptional organizational and leadership skills in coordinating event logistics and participant engagement.Spearheaded fundraising efforts, culminating in the collection of $700 for a designated charity.Showcased effective communication and marketing strategies to promote the event and engage a diverse audience.Collaborated with team members and volunteers to ensure a seamless and impactful event experience.

Documented detailed accounts of board meetings, capturing critical decisions and action items to streamline communicationamong Executive Board members, resulting in a notable 20% enhancement in overall meeting efficiency.• Streamlined the documentation process for board meetings by implementing a new filing system, resulting in accuraterecords that reduced preparation time by three hours per meeting while maintaining compliance with regulatory standards.• Compiled and maintained critical documentation, such as club reports and activity summaries, ensuring 100% compliancewith college standards and requirements set by governing bodies throughout the academic year.

Cultivating a welcoming, engaging, and supportive environment for 5 mentees, fostering a conducive learning atmosphere, and improving their academic status throughout the semester.Establishing strong relationships and rapport with mentees, ensuring effective communication and support networks.Collaborating with the AAC (Academic Achievement Center) leadership team to provide appropriate referrals to campus resources, enhancing overall mentorship effectiveness.Reinforcing learning strategies, time management, and organizational skills among 5 mentees to promote academic success.Listing actively to mentees, and offering frank and constructive feedback to facilitate personal and academic growth.Addressing issues related to preparation, learning strategies, and holistic support, providing comprehensive assistance to 5 mentees.