• 6+ years of experience in Management Consulting. Worked on 10 unique projects in industries like Automobiles, Auto Aftermarket, Manufacturing, Construction, Finance, Industrial Products and Agriculture• Project Management: Worked closely with the Top Management in 11 projects from the Acquisition Phase till Closure of the project and acted as a single point of contact in more than 5 projects• Client Relationship Management: Build and maintain strong relationships with clients, ensuring satisfaction and addressing any concerns• Go-to-Market (GTM)/ RTM project: Led the project which included validation of their model having complexities like selling 4 different categories through 3 different channel partners• Strategic Planning and Implementation: Led a client’s organization restructuring project to align the Sales and Service Team to suit business strategies and conducting a Pilot project to validate the concept•Data Analysis: Conducted in-depth data analysis using statistical methods to identify trends, patterns and insights. Developed and maintained interactive dashboards and reports using tools like Tableau• Conducted Market Research projects where we generated insights; validated hypothesis and recommended the solution. Also, we found the market potential and competitive landscape to set up the Aftermarket operations• Crafted Ways of Working for multiple clients: defined roles, KPI measures, sales planning, journey planning, Calendarisation, way to deliver targets in PDCA format and knowledge-attitude-skills required• Reporting and Documentation: Designed customer segmentation, customer service, sales review, SOPs & set structured processes, created training films, Manual Working document, ROI Model and Prepared Reports.• Team Management: Lead and mentor a team of professionals, providing guidance, support and fostering a collaborative work environment

• Identified and resolved business problems of professionals under categories of Lawyers and CA • Identified new leads by web analytics tool, Inspectlet and contacting those potential clients by direct marketing, and phone call (1000+ cold calls)• Involved with category manager, marketing team, and support team in optimizing supply processes and build supply base of the professional• Engaged in maintaining customer relationships and ensuring customer loyalty by fulfilling their needs and providing support on sales follow-up activities

• Worked as a shift lead for supervising operation team and coordinated with clients and application teams for resolving production issues, by taking ownership of the task• Instrumental in supporting the project manager in scheduling and allocating activities to the team members• Monitored 24*7 support and response to notifications of unplanned service interruptions from the customer as well as CTS internal teams• Arranged troubleshooting and involved relevant teams in the outage calls which helped in root cause analysis of the problem• Certified for ITIL V3 Foundation for IT Service Management