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Mohammad Usmani Email & Phone Number
VP - Lead Product Owner
at
Dubai Islamic Bank
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
VP - Lead Product Owner
Location
Dubai, United Arab Emirates, United Arab Emirates
Who is Mohammad Usmani? Overview
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Quick answer
Mohammad Usmani is listed as VP - Lead Product Owner at Dubai Islamic Bank, based in Dubai, United Arab Emirates, United Arab Emirates. AeroLeads shows a matched LinkedIn profile for Mohammad Usmani.
Mohammad Usmani previously worked as VP - Digital Product Owner at Dubai Islamic Bank and AVP of Digital Technology & Channel Projects at Dubai Islamic Bank. Mohammad Usmani holds Masters Of Management, Information Technology from University Of Melbourne.
Company email context
Email format at Dubai Islamic Bank
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Dubai Islamic Bank
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Profile bio
About Mohammad Usmani
As a seasoned Digital Transformation and Innovation Leader with nearly 20 years of experience, I specialize in revolutionizing the banking and financial services landscape. My career has been dedicated to leveraging cutting-edge technologies—AI, machine learning, blockchain, and RPA—to drive operational efficiency, enhance customer experiences, and increase business value.At Dubai Islamic Bank, I have led major digital initiatives, including the introduction of AI-powered customer engagement strategies, digital onboarding, and the implementing open banking solutions that will position the bank as a leader in the fintech space. I am passionate about harnessing data-driven insights and customer behavior analytics to deliver personalized banking experiences that meet the evolving demands of today’s consumers.I thrive in collaborating with C-Suite executives and leading cross-functional teams to develop strategies that not only improve operational processes but also foster a culture of innovation and agility within organizations.I am committed to shaping the future of banking through fintech partnerships, process automation, and digital-first solutions—driving growth, customer satisfaction, and competitive advantage in a rapidly evolving digital economy.Connect with me or contact me on +971 50 460 0807
Current workplace
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5 roles
Mohammad Usmani work experience
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Vp - Digital Product Owner
Current- Engineered the bank’s next-generation AI-driven digital strategy, to position the organization as a leader in innovation while aligning with future fintech trends and customer expectations.
- Pioneered the digital onboarding journey for mobile banking, resulting in 50% of new customer acquisitions and a 300M AED increase in fresh deposits.
- Leveraged customer behavior data to personalize digital experiences, enhancing customer lifetime value and solidifying the bank’s competitive edge in the age of digital banking.
- Automated 800K+ customer KYC updates, transitioning branch-based processes to fully digital channels, reducing operational costs by 15%.
- Led the bank’s innovation roadmap, introducing AI, RPA, and blockchain POCs to enhance customer engagement and operational efficiency.
- Spearheaded the digital transformation agenda, improving onboarding from 35% to 70% and reducing branch traffic by 12%.
Nov 2018 - Present
Avp Of Digital Technology & Channel Projects
- Led a team of 4 project managers in delivering critical digital banking and channel projects.
- Revamped mobile banking services, delivering a seamless experience with 130+ services and improving customer satisfaction and engagement.
- Relaunched a failed customer communication platform, saving 200K+ AED annually through a dynamic, cost-effective HTML e-statement, advice and email solution.
- Introduced the bank’s first cloud-based loyalty program, accelerating speed-to-market and achieving significant cost savings.
- Selected for the bank’s Leadership Development Program, identifying high-potential talent and fostering leadership growth across the organization.
May 2015 - Nov 2018
Program Manager
- Led a support center team of 50+ people, driving operations across 56 countries and managing 15 direct and 35 dotted line reports.
- Achieved 1.9M AED cost savings by designing a KPI-driven automated support model and expanding operations into new countries.
- Improved SLA compliance by over 90% and reduced resolution time by 25% through process automation and the development of a customer-centric support model.
- Expanded Apple After-Sales Services into 6 African countries, ensuring compliance with brand standards and optimizing service delivery processes.
- Developed a 16x7 support center using multiple languages, ensuring high levels of technical support and customer satisfaction.
Apr 2006 - May 2015
System Support Executive
Resolved issues for top-tier global clients in a support role at an outsourcing and customer experience company.
Dec 2004 - Apr 2006
2 education records
Mohammad Usmani education
Masters Of Management, Information Technology
University Of Melbourne
Bachelor Of Science - Bs, Computer Engineering
Sir Syed University Of Engineering & Technology (Ssuet)
FAQ
Frequently asked questions about Mohammad Usmani
Quick answers generated from the profile data available on this page.
What company does Mohammad Usmani work for?
Mohammad Usmani works for Dubai Islamic Bank.
What is Mohammad Usmani's role at Dubai Islamic Bank?
Mohammad Usmani is listed as VP - Lead Product Owner at Dubai Islamic Bank.
Where is Mohammad Usmani based?
Mohammad Usmani is based in Dubai, United Arab Emirates, United Arab Emirates while working with Dubai Islamic Bank.
What companies has Mohammad Usmani worked for?
Mohammad Usmani has worked for Dubai Islamic Bank, Emitac Mobile Solutions, and Trg Customer Solutions.
How can I contact Mohammad Usmani?
You can use AeroLeads to view verified contact signals for Mohammad Usmani at Dubai Islamic Bank, including work email, phone, and LinkedIn data when available.
What schools did Mohammad Usmani attend?
Mohammad Usmani holds Masters Of Management, Information Technology from University Of Melbourne.
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