• Manage ‘IFS' (a World renowned ERP) from the user side.• Build an effective communication between users and vendors of IFS.• Prepare software requirement specification for any kind of new enhancement.• Design different kinds of managerial and analytical reports to generate from IFS. • Provide necessary support to the end users in regards to IFS.• Improved financial and inventory reporting efficiency and content• Supervision and monitoring of IT infrastructure of Rangs Properties Limited• Prepare Annual Business Plan in respect of IT• Manage different IT projects• Manage IT vendors

Reporting To: Managing DirectorResponsibility:---------------------• Managed a department which had four separate teams of more than 30 members in total. The department was responsible to do customization of software, provide customer support, software maintenance which includes enhancement, bug fixing, training, deployment of banking and microfinance products which had 28 microfinance customers and 4 banking customers (local and foreign) with more than 3000 branches in total.• Employee recruitment, assessment and appraisal• Planing, monitoring, controling• Team monitoring, customer satisfaction monitoring, quality monitoring.• Ensure optimum utilization of resources, monitor and control departmental costs, ensure revenue growth.• Departmental meeting, management meeting, customer meeting, management reporting etc.

Reporting To: Head of Department Responsibility:---------------------• Was responsible to manage a team of more than 10 members which comprise with business analyst, system analyst, developer, tester and customer support manager.• Prepare project plan, test plan, implementation plan, work breakdown structure, MH estimate, allocate task, monitor & control work progress, conduct meeting with project team, management, project steering committee, client, address risk and issues and take initiative to mitigate those etc.• Coordinate analysis, development, testing, User Acceptance Testing, User Training, data conversion, and implementation of Ascend Banking System for local and foreign clients.

Reporting To: Head of DepartmentResponsibility:---------------------• Coordinate analysis, development, testing, User Acceptance Testing, User Training, data conversion, and implementation of Ascend Banking System for local and foreign clients. • Estimate project man-hour, prepare project plan, training plan, UAT plan, implementation plan etc for new project, and enhancements etc.• Coordinate and plan proper man-hour utilization of team members.• Supervision of project progress, team works, task progress etc.• Work as an integral part of project team and playing a leading role in the areas of requirement collection, client’s interview, analysis, testing, training, data conversion and implementation.• Prepare and present requirement analysis document as per Southtech quality management standards.• Review business requirement document, system requirement, design document, test cases, and test datas as a part of review committee.• Ensure preparation of integrated or system test specification and test data document as per requirement analysis document and take appropriate action for recording test results following ISO procedures for Southtech.• Prepare testing, data conversion, training and implementation plans and ensures their successful completion accordingly.• Coordinate analysis phase, testing phase, data conversion phase for Southtech’s local and foreign clients.• Coordinate User Accaptence Testing phase for Southtech’s local and foreign clients.• Review User Manual and Help File of Southtech Products where applicable, and ensure their continuous update.• Demonstrate Southtech Product to local and foreign potential clients.• Ensure pro-active and constant support to Southtech local and foreign Clients.

Reporting To: Head of DepartmentResponsibility:---------------------• Coordinate analysis, development, testing, User Acceptance Testing, User Training, data conversion, and implementation of Ascend Banking System in local and foreign clients. • Estimate development man-hour, prepare training plan, UAT plan, implementation plan etc for new project, and enhancements etc.• Coordinate and plan proper man-hour utilization of team members.• Supervision of project progress, team works, task progress etc.• Work as an integral part of project team and playing a leading role in the areas of requirement collection, client’s interview, analysis, testing, training, data conversion and implementation.• Prepare and present requirement analysis document as per Southtech quality management standards.• Review business requirement document, system requirement, design document, test cases, and test datas as a part of review committee.• Ensure preparation of integrated or system test specification and test data document as per requirement analysis document and take appropriate action for recording test results following ISO procedures for Southtech.• Prepare testing, data conversion, training and implementation plans and ensures their successful completion accordingly.• Coordinate analysis phase, testing phase, data conversion phase for Southtech’s local and foreign clients.• Coordinate User Accaptence Testing phase for Southtech’s local and foreign clients.• Review User Manual and Help File of Southtech Products where applicable, and ensure their continuous update.• Demonstrate Southtech Product to local and foreign potential clients.• Ensure pro-active and constant support to Southtech local and foreign Clients.

Reporting To: Head of DepartmentResponsibility:---------------------• Work as an integral part of project team and take a leading role in the areas of requirement analysis, testing, training, data conversion and implementation.• Prepare and present requirement analysis document as per Southtech standards. Make necessary amendments as per team feedback conforming to customer needs.• Ensure preparation of integrated or system test specification and test data document as per requirement analysis document and take appropriate action for recording test results following ISO procedures for Southtech.• Prepare testing, data conversion, training and implementation plans and ensures their completion accordingly.• Review User Manual and Help File of Southtech Products where applicable, and ensure their continuous update.• Demonstrate Southtech Product to clients or others, if necessary.• Ensure pro-active and constant support to Southtech Clients.

Reporting To: Manager, Customer Services DepartmentResponsibility:---------------------Client Management, ensure customer’s highest satisfaction, ensure on time delivery of products and services to the valued customers, interdepartmental coordination, monitoring progress of customer’s requirements and complaints etc.

Reporting To: Head of DepartmentResponsibility:---------------------Analyse client’s Accounting, Inventory, and Management System. Customer management, Team management, Task management, Coordination with related all departments and clients etc.

Reporting To: Project CoordinatorResponsibility:---------------------Analyse client’s Accounting, Inventory, and Management System, understand customer’s enhancement requirements & complaints and solve them, Provide Training on accounting and software to the software users.

Reporting To: PrincipalResponsibility:----------------------Monitor and supervision of audit works, audit report prepare, client visit, attend to client’s discussion, coordination and task allocation to team members etc.