Mohammed A. Email and Phone Number

• setting and meeting performance targets for speed, efficiency, sales and quality.• Provide a service to individuals clients and corporate. • managing the daily running of the contact center.• liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues.• maintaining up-to-date knowledge of industry developments and involvement in networks.• reviewing the performance of staff, identifying training needs and planning training sessions• recording statistics, user rates and the performance levels of the call and preparing reports.• handling the most complex customer complaints or enquiries.• organizing staffing, including shift patterns and the number of staff required to meet demand.• forecasting and analyzing data against budget figures on a weekly and/or monthly basis.• improving performance by raising efficiency and sourcing new equipment to enable new dialing products.