Mohammed A R Ehsan Email & Phone Number

London, England, United Kingdom

• Devise and execute strategies to optimize customer satisfaction, reduce response times, and increase first-time issue resolution rates, and meet SLA needs by leveraging KPIs for continuous improvement.
• Collaborate seamlessly with cross-functional teams, including product development and sales, to gather and analyze customer feedback, resulting in enhanced product offerings and streamlined project management using.
• Adopt and implement Asana team and project management software to boost workflow efficiency, task tracking, and team productivity within the technical support operations.
• Provide comprehensive technical training to support engineers, spanning additive manufacturing applications, SaaS solutions, and hardware components
• Conduct comprehensive on-site and online SaaS and harware product training for clients, particularly on industrial additive manufacturing machines and 3D scanners.
• Balance the roles of Head of Technical Support and active contributor to sales efforts, aligning technical capabilities with customer needs, and utilizing Freshworks CRM and Asana to track sales-related KPIs, driving.

London, United Kingdom

• Provided exceptional technical support to customers in the additive manufacturing industry, troubleshooting complex hardware and software issues across a range of brands and technologies.
• Developed an in-depth understanding of various additive manufacturing technologies, including FDM, SLA, SLS, and DMLS.
• Collaborated closely with cross-functional teams, such as product development and sales, to address customer needs and provide technical guidance on additive manufacturing processes and applications.
• Demonstrated strong problem-solving skills and attention to detail in resolving customer inquiries and technical challenges related to specific additive manufacturing brands and technologies.
• Provide on-site and online product training to clients on industrial additive manufacturing machines and 3d scanners

London, England, United Kingdom

• Gained practical experience in the additive manufacturing industry.
• Assisted with technical support tasks, including troubleshooting and resolving customer inquiries.
• Developed a foundational understanding of additive manufacturing technologies and processes.
• Worked with the production team to produce 3d printed parts using different technologies and meet the customer expectations

India

• Conducted quality assurance testing on software applications, ensuring adherence to industry standards and client requirements.
• Collaborated with development and project management teams to identify and address software defects specific to additive manufacturing workflows.
• Developed and executed comprehensive test plans, focusing on compatibility with software applications.
• Communicated effectively with stakeholders to provide timely updates on testing progress and issue resolution within the domain.