Mohammed Alateya Email & Phone Number

Baghdad, Iraq

I am a dynamic Product Owner with a passion for driving digital transformation in the public sector. As the Product owner for the Public Distribution System (PDS) project, I have successfully spearheaded initiatives that have revolutionized the distribution of essential commodities and citizen entitlements.One of my notable achievements includes leading the installation and implementation of the "Open-SPP" core system for the Iraqi Minister of Trade. This groundbreaking system has been successfully launched and is now serving 17 million Iraqi citizens across multiple governorates. It has significantly enhanced the efficiency, accuracy, and transparency of citizen entitlement distribution processes.

Iraq

Key Responsibilities:Strategic Policy Development: Crafted and implemented a comprehensive suite of security policies, including Archiving, Backup, Change Management, and Incident Management, ensuring robust security infrastructure.Process Development and Implementation: Authored and executed various company processes, significantly improving operational efficiency and security measures.Security Team Management: Led a dedicated security team, effectively handling departmental requests and ensuring a proactive security stance.Implementation of Security Standards: Applied rigorous security standards to the company's servers and network devices, fortifying our digital assets against emerging threats.Vendor Collaboration for Security Enhancements: Worked closely with vendors to conduct vulnerability assessments and address security gaps, maintaining a strong security perimeter.Notable Achievements:Achieving PCI-DSS and ISO 27001 Certifications: Played a pivotal role in obtaining PCI-DSS and ISO 27001 certifications for ZainCash, demonstrating commitment to the highest security standards.Implementing CIS Standards: Successfully implemented Center for Internal Security (CIS) standards on company servers, elevating our security posture.Development of Cybersecurity and COBIT 5 Action Plans: Designed and executed action plans for Cybersecurity Standards and COBIT 5, showcasing strategic planning and execution skills.My Impact:In just over a year, I was able to transform Zain Cash's information security framework, driving the company towards heightened security, compliance, and operational excellence. My role was instrumental in not only protecting sensitive financial transactions but also in building a culture of security awareness and resilience.

Baghdad

Zain cash is a unique cloud-transfer financial enterprise,

Baghdad

Key Responsibilities:Leadership and Team Management: Guided a team of IT professionals, fostering a collaborative environment, and facilitating professional development. Regularly assessed performance and identified training needs to ensure the team's growth and success.System Architecture and Design: Played a pivotal role in designing and implementing robust information systems that align with organizational goals. Specialized in creating scalable and secure network architectures, ensuring seamless integration with existing infrastructure.Project Management: Led numerous IT projects from conception to completion, applying Agile methodologies to ensure timely delivery while maintaining high quality and meeting budget constraints. Successfully managed project scopes, timelines, and resources.Innovation and Optimization: Continually sought opportunities to implement new technologies and optimize existing systems. Pioneered initiatives to enhance system efficiency, reliability, and user satisfaction.Technical Expertise: Hands-on experience with a wide range of technologies, including server configuration (Windows Server, Exchange, DNS), virtualization platforms (VMware, OVM), and network security protocols.Key Achievements:Successful Data Center Design: Spearheaded the design and implementation of a state-of-the-art data center, significantly enhancing operational capacity and data security.Enhanced Team Performance: Cultivated a culture of continuous improvement, leading to increased efficiency and better team collaboration.Innovative Solutions: Implemented cutting-edge technologies and practices that resulted in improved system performance and user experience.Recognized Efficiency Improvements: Achieved recognition for substantially improving IT system reliability and response times, directly impacting overall organizational productivity.

Iraq

As a Technical Support Engineer at Earth Link, I played a crucial role in maintaining the company’s reputation for exceptional customer service and technical excellence. My primary focus was on resolving complex technical issues while providing high-quality support to our clients.Key Responsibilities:Issue Resolution: Actively addressed and resolved customer technical issues involving network troubleshooting, hardware and software configuration, and service outages, ensuring minimal disruption to client operations.Customer Support: Provided comprehensive technical assistance to customers, translating complex technical concepts into understandable terms and guiding them through resolution steps.System Monitoring: Vigilantly monitored network and system performance, proactively identifying and addressing potential issues before they impacted customers.Technical Collaboration: Collaborated with cross-functional teams to enhance service quality, participating in knowledge sharing and continuous learning to stay abreast of new technologies and best practices.Documentation and Reporting: Maintained detailed records of customer interactions, technical issues, and resolutions, contributing to the company’s knowledge base and service improvement strategies.Key Achievements:Enhanced Customer Satisfaction: Consistently received positive feedback for quick and effective problem resolution, contributing to improved customer satisfaction and loyalty.Reduced Downtime: Implemented proactive monitoring and rapid response strategies that significantly reduced system downtime and customer impact.Team Training and Development: Played an active role in training new team members, fostering a culture of knowledge sharing and collaboration.Innovative Problem-Solving: Introduced new troubleshooting methods and tools that improved the efficiency and effectiveness of the technical support process.

In my role as a Senior Network Engineer at the International Development Bank for Investment and Finance, I was instrumental in enhancing and securing the bank's network infrastructure. My responsibilities centered around ensuring robust, scalable, and secure network systems to support the bank's growing operational needs.Key Responsibilities:Network Infrastructure Management: Oversaw the design, implementation, and maintenance of the bank's network infrastructure, including routers, switches, firewalls, and other network devices.Security and Compliance: Implemented and managed network security measures, ensuring adherence to industry standards like PCI-DSS, and played a pivotal role in achieving the bank's ISO 27001 certification.Project Leadership: Led cross-functional teams in key projects, including the establishment of disaster recovery sites and the integration of blockchain technology for enhanced security and efficiency.Vendor Management: Coordinated with technology vendors and service providers, ensuring quality and consistency of services and equipment.Training and Development: Conducted workshops and training sessions for bank staff, fostering a culture of technical proficiency and awareness.Key Achievements:Enhanced Network Stability: Significantly improved network reliability and stability, ensuring uninterrupted banking services across all branches.Advanced Security Measures: Played a key role in the successful implementation of advanced security protocols, greatly enhancing data protection and customer trust.Innovative Technology Integration: Spearheaded the integration of blockchain technology, placing the bank at the forefront of technological innovation in the finance sector.Disaster Recovery: Successfully set up and tested disaster recovery protocols, ensuring the bank's resilience in facing potential data loss scenarios.

Iraq

As a Network Engineer at Elsuhd Network, I played a key role in establishing and maintaining robust network infrastructure, essential for the company's operations and service delivery. My role involved a blend of technical expertise, innovative problem-solving, and continuous improvement in network performance and security.Key Responsibilities:Network Configuration and Maintenance: Managed and configured network devices including switches, routers, and firewalls, ensuring optimal performance and security.System Monitoring and Troubleshooting: Vigilantly monitored network performance, proactively identifying and swiftly resolving any issues to minimize downtime and maintain service quality.Project Implementation: Actively participated in network design and implementation projects, contributing to the development and expansion of the network infrastructure.Technical Support and Client Interaction: Provided technical support for both internal and external clients, effectively communicating complex technical information in a comprehensible manner.Collaboration and Teamwork: Worked closely with other IT professionals, contributing to team efforts and sharing knowledge to enhance overall team capabilities.Key Achievements:Enhanced Network Reliability: Significantly improved network reliability and reduced downtime through effective management and rapid troubleshooting.Successful Project Deployments: Played an instrumental role in several network expansion projects, consistently meeting project timelines and quality standards.Improved Security Posture: Contributed to strengthening network security, implementing advanced security measures and best practices.Customer Satisfaction: Recognized for delivering excellent technical support, leading to high customer satisfaction and trust.

Master'S Degree, Digital Transformation

Digital transformation is about harnessing the technological potential for your organization. Technologies such as 3D printing.

77.50, Communication Engineer