Mohammed Abbas Shaikh Email & Phone Number

India

Riyadh, Saudi Arabia

Doha, Qatar

*Handling Inbound & Outbound sales calls of clients and suppliers.*Handling sales call for potential Cooperates & Retails clients.*Handling email and call travel request orders for Corporate and Retails clients.*Handling VISA requests for Schengen Countries, UK, USA, Turkey, Oman, KSA and UAE.*Dealing with all documentation completion for VISA requests of Schengen Countries, UK, USA, Turkey, Oman, KSA and UAE.*Maintaining and collecting all details for current situation & entry restrictions for inbound and outbound to/from Doha.*Eliminated project gaps and maintained accurate airline regulations and tariffs and travel law knowledge.*Automated office operations to manage client correspondence, record tracking and data communications.*Handling issuance, amendments, refund and refund follow up forDiscover Qatar quarantine bookings.*Handling quotation deals between suppliers and clients forHoliday packages for Europe, UAE, Turkey, Azerbaijan, Georgia etc.*Booking and issuing International/Domestic Air-Tickets on Galileo, Amadeus, and LCC Online Portals.*Handling Schedule changes and amendments of International/Domestic Tickets.*Handling reissuance and EMD issuance.*Handling travel arrangements for groups, couples, executives and special needs clients.*Addressing client inquiries and resolved issues and complaints regarding various travel arrangements.*Preparing invoices and receipt vouchers. Maintaining outstanding and settled payment data.

Mumbai Area, India

• Currently working as a Team Leader - TCS Travel Process for YATRA Online PVT LTD.• Handling team of minimum 6staffs at a time for night shift Emergency Travel Services.• Preparing team duty rosters and handling all administrative work related to holidays, training etc.• Providing on-floor training to team-mates related to process queries and GDS.• Being team leader, managing evaluation and staff enhancement programs.• Being team leader, managing discussions and meetings between staffs and H.O. Management.• Managing on-floor discipline and professional environment to keep smooth and error-less work.• Booking and issuing International/Domestic Air-Tickets on Galileo, Amadeus, and YATRA Online Portal• Handling Travel requests receiving from TCS-Travel Officers for preparing airline bookings.• Handling Tata Consultancy processes for Europe, Western India, Asia-Pacific and India domestic.• Handling Inbound & Outbound calls of travelling associates and travel officers.• Handling Group reservations and ticketing. • Offering the lowest fare available on GDS / LCC Websites.• Handling staffs, team member’s queries & questions regarding travel process and reservation & re-issuance, refunds.• Handling Schedule changes and amendments of International/Domestic Tickets.• Handling Cancellation’s for International/Domestic Tickets.

Doha

Positions held in Al Qayed Travel and Tours, Doha - Qatar: From May’15 to May’16 : Jet Airways, Doha GSA Travel Consultant Since May’16 to May’19 : Al Qayed Travel and Tours, Doha as Senior Travel Corporate ConsultantKey Result Areas:• Worked as a Senior Travel Corporate Consultant for Al Qayed Travel & Tours.• Handling Hotel sales and after sales services through online portals, local & international suppliers and TBO.• Handling Car & Chauffeur transfer sales and after sales service through online portals, local & international suppliers and TBO.• Issuance of International/Domestic Air-Ticket’s on Amadeus, Galileo, Sabre and Jet Airways Sabre system.• Handling sales calls for in house corporates and new/upcoming corporates.• Attending sales meet with airline sales and ticketing team to enhance product knowledge.• Attending sales meet and calls with holiday suppliers from local & international vendors to be updated on product knowledge. • Offering the lowest fare available on GDS / LCC Websites.• Worked as a Jet Airways GSA Travel Consultant.• Handling Inbound & Outbound calls of passengers and travel agent.• Handling Group reservations and ticketing and preparing load sheets for Jet Airways flight’s DOHA airport operations• Handling travel agent queries & questions regarding reissues/refunds/EMD, airline seat confirmation.• Handling Schedule changes and amendments of International/Domestic Tickets.• Handling Cancellation’s for International/Domestic Tickets.

Riyadh, Saudi Arabia

Key Result Areas:• Issuing International/Domestic Air-Ticket’s on Sabre, Amadeus and Galileo.• Offering the lowest fare available on GDS / LCC Websites.• Worked in Implant for Al-Jazirah Vehicles Agency as a Travel Consultant.• Worked as a Counter Reservation and Ticketing Agent.• Worked as an Airline Reservation and Ticketing Agent for Saudi Ministry of Higher Education Dpt. (MOHE) to handle Saudi Students travelling to/from USA and Saudi Arabia.• Worked as an Airline Coordinator for Airline Operation Dpt. (Operation team) to handle coordinate between all over Saudi Arabia branches (Al-Tayyar Travel Agency Branches) and all airline teams.• Handling staff queries from branches & implants on airline contracts, GDS Reissues/refunds/EMD’s, airline seat confirmation.• Handling Hotel sales and after sales services through online portals, local and international supplier.• Handling Car & Chauffeur transfer sales and after sales service through online portals, local and international suppliers. • Handling Schedule changes and amendments of International/Domestic Tickets.• Handling Cancellation’s for International/Domestic Tickets.

Bachelor Of Commerce - Bcom, Business/Commerce, General, Ii

H.S.C, Commerce, 1St

Ssc, Maharashtra State Board Of Secondary And Higher Secondary Education, 2Nd Class

Diploma, Iata/Uftaa Foundation & Ebt Course, 1St

Activities and Societies: IATA/UFTAA Foundation & EBT Course (Amadeus + Saber) Diploma in IATA/UFTAA Foundation & EBT Course

Diploma, Tourism And Travel Services Management, 1St

Activities and Societies: Travel & Tourism Management Diploma in Travel & Tourism Management

Diploma, Air Cargo Management, 2Nd

Activities and Societies: Air Cargo Management Diploma in International Air Cargo Management