Jun 2008 –Present Owner & CEO Care Solution Bureau CIC, Poplar, London E14I started the business as a response to the poor home care my uncle received. Simple things, like not being able to ask for Somali food, or having to get a family member to translate, gave my uncle little control of his quality of life and the care he received. It was also stressful for the carer, dealing with someone who was clearly often distressed and unhappy. I wanted to create… Show more Jun 2008 –Present Owner & CEO Care Solution Bureau CIC, Poplar, London E14I started the business as a response to the poor home care my uncle received. Simple things, like not being able to ask for Somali food, or having to get a family member to translate, gave my uncle little control of his quality of life and the care he received. It was also stressful for the carer, dealing with someone who was clearly often distressed and unhappy. I wanted to create a care agency that allowed everyone to be cared for the way they wanted and that was culturally and religiously sensitive to people from all backgrounds. Care solution bureau grew very quickly after receiving a big contract from the London borough of Tower Hamlets. As a managing director, I went from being responsible for around 8 employees to now being responsible for over 300 employees delivering over 6000 hours of care service a week.I make sure everything is running smoothly with the business whether it’s with the finance team, making sure we are keeping in line with all regulations, liaising with external organisations such as CQC, consultants, the Council etc. I have to manage risks to the business and I am responsible for the day to day decisions. I think of ways to grow the business, and I have recently opened another branch in West London and Portsmouth City Council. Show less

Dahabshiil is one of the largest money transfers Companies serving migrants from the Horn of Africa With 180 agents in the UK. My job is to provide dynamic, innovative IT support for over 300 users located all over EU.• Working full time, dealing with software and hardware fault resolutions• Carrying out remote fault resolution and software installation using SMS, VNC.• Dealing with customer query resolution via phone and email• Carrying out site surveys to determine… Show more Dahabshiil is one of the largest money transfers Companies serving migrants from the Horn of Africa With 180 agents in the UK. My job is to provide dynamic, innovative IT support for over 300 users located all over EU.• Working full time, dealing with software and hardware fault resolutions• Carrying out remote fault resolution and software installation using SMS, VNC.• Dealing with customer query resolution via phone and email• Carrying out site surveys to determine appropriate upgrade solutions to existing systems and new installations Customer services/ orders management• Preventing Malware, coming up with new IT security to tackle ever changing computer attacks• Training Staff and agents on good IT practice & IT security• Producing IT Policies & guidelines for Dahabshiil transfer services Show less

My most current role at BT was the role of a site based Engineer/ assisting project manager at BBMV C510 – BBMV is a partnership of Four of the world's leading construction companies - Balfour Beatty, ALPINE BeMo Tunnelling, Morgan Sindall and VINCI Construction, who have joined together to form a civil engineering partnership of excellence.• Reporting to the project Manager I was providing technical support to employees (calls, helpdesk tickets, emails), answer their questions related… Show more My most current role at BT was the role of a site based Engineer/ assisting project manager at BBMV C510 – BBMV is a partnership of Four of the world's leading construction companies - Balfour Beatty, ALPINE BeMo Tunnelling, Morgan Sindall and VINCI Construction, who have joined together to form a civil engineering partnership of excellence.• Reporting to the project Manager I was providing technical support to employees (calls, helpdesk tickets, emails), answer their questions related to IT.• Purchase, Configure, deploy & Maintain Servers / PCs / Laptops /Blackberries/iPhones and other equipment• Provide assistance on the deployment, configuration, support and maintenance of the network and related hardware• Maintain and support printers and other office technologies• Purchase, Maintain software licenses• Maintain Active Directory and related services. • Collaborate with other internal IT teams (Global Operations & Networking) during the deployment, diagnostics or other IT task• Implement new solutions depend on the business requirements• Support or provide assistance on the support of business-specific software• Represents Technical Support in project and/or operations teams and communicates contributions and findings back to Technical Support• Performs additional tasks as assigned by the Technical Support Manager• Maintain technical documentation Show less