Achieved 40% product revenue growth in three months by planning and launching four new key features. Improved state test pass rates from 78% to 87% in two years.Training employees to maximize the capabilities within existing technology.Provided technical support to internal users related to systems, software, and hardware.Installed and maintained operating systems, software, and necessary applications.Delivered remote and on-site technical support, troubleshooting technical issues and resolving them promptly.- Managed databases and backups to ensure business continuity.

Proactively establishes and sustains optimal network performance by implementing robust configurations and seamless connections.• Designs and sets up the networking environment, guiding system configuration and overseeing system installation for a streamlined and efficient operation.• • •Demonstrates adept troubleshooting skills to identify and resolve network problems promptly, ensuring uninterrupted connectivity.