Mohammed Abdou

Mohammed Abdou Email and Phone Number

Technical Support Engineer(Networking Management & Implementation)
Mohammed Abdou's Location
Riyadh, Saudi Arabia, Saudi Arabia
About Mohammed Abdou

Experienced technical support professional with over five years of hands-on experience in deskside support, troubleshooting hardware and software issues, and delivering exceptional customer service. Proficient in Windows 10, Outlook, Exchange, Active Directory, and ITSM tools. Strong written and verbal communication skills with a proven track record of meeting SLAs and managing own workload efficiently.

Mohammed Abdou's Current Company Details

Technical Support Engineer(Networking Management & Implementation)
Mohammed Abdou Work Experience Details
  • Momentum Ict For Engineering & Services
    It Support Specialist
    Momentum Ict For Engineering & Services Feb 2017 - Dec 2022
    Sudan
    Achieved 40% product revenue growth in three months by planning and launching four new key features. Improved state test pass rates from 78% to 87% in two years.Training employees to maximize the capabilities within existing technology.Provided technical support to internal users related to systems, software, and hardware.Installed and maintained operating systems, software, and necessary applications.Delivered remote and on-site technical support, troubleshooting technical issues and resolving them promptly.- Managed databases and backups to ensure business continuity.
  • Real State Commercial Bank
    Technical Support Officer
    Real State Commercial Bank Jul 2014 - Jul 2016
    Proactively establishes and sustains optimal network performance by implementing robust configurations and seamless connections.• Designs and sets up the networking environment, guiding system configuration and overseeing system installation for a streamlined and efficient operation.• • •Demonstrates adept troubleshooting skills to identify and resolve network problems promptly, ensuring uninterrupted connectivity.

Mohammed Abdou Education Details

Frequently Asked Questions about Mohammed Abdou

What is Mohammed Abdou's role at the current company?

Mohammed Abdou's current role is Technical Support Engineer(Networking Management & Implementation).

What schools did Mohammed Abdou attend?

Mohammed Abdou attended Sudan International University, University Of Garden City, University Of Garden City.

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