Mohammed Abdul Khadar Email and Phone Number

Objective:A challenging career in I.T, which involves I.T Management (Networking, Software and Hardware) with a dynamic organization that seeks to engage a serious and motivated individual with strong technical Skills and talents, can make a significant contribution towards the organization’s goal and at the same time grant an opportunity for professional growth and development.Work Experience:Dec 2011 – Jan 2022Technical Support and Data Analysis (Tech Mahindra), Hyderabad, India.Functions and Responsibilities:• Provide on call support responsibilities when needed and perform required testing on system.• Co-ordinate, motivate and manage the IT Team to perform smooth daily operations• Served as main focal point, dealt with all IT-related matters for the organization.• Administrated company’s WAN.• Supervised system troubleshooting, backups, database, and system recovery.• Provided expert IT support to customer base – Handled every technical query.• Responsibly handled queries related to customer issues.• Resolved IT help desk issues efficiently – Helped with timely recovery of valuable data in cases of software disaster.• Resolved critical technical issues pertaining to System Performance, Viruses, Spyware and Spam related issues, minimized computer crashes, Network & Internet Connectivity related issues, Application Conflicts & System Bugs.• Developed departmental help manuals to assist staff with IT issues.• Motivated employees facing problems in IT areas.Technical Skills and Expertise:Operating Systems: Windows 10, Windows 8, Windows 7, Windows Vista, Microsoft Windows XP Professional, Microsoft Windows 2000 Professional, Microsoft Windows Millennium Edition, Microsoft Windows NT Workstation 4.0, Microsoft Windows 98 & 95, Linux RedhatServer Operating Systems: Microsoft Windows 2008, Microsoft Windows 2003 Server Family, Microsoft Windows 2000 Server Family, Microsoft Windows NT Server 4.0 Microsoft Products: Microsoft Proxy Server 2.0, Microsoft IIS 5.0, Microsoft IIS 4.0, Microsoft Terminal Services with Windows 2003, Microsoft SQL Server 2000 and 2005, Microsoft Office 2007, Microsoft Office 2003, Microsoft Office 2000, Systems Center Configuration Manager and Systems Center Operations Manager.Database: SQL, MYSQL,Email System: Microsoft Exchange Server 2010, Microsoft Exchange Server 2003, Microsoft Exchange Server 2000, Microsoft Exchange Server 5.5. PABX & Fax: Cisco Unified Communications Manager, Cisco Unity Connection, Alcatel VoIP, AVAYA VoIP, Avaya Messaging system.