Architected and managed CI/CD pipelines using Jenkins, AWS Code Pipeline, and Azure DevOps, integrating with GitHub for version control.• Implemented Infrastructure as Code (IaC) with Terraform and Ansible, streamlining deployment and configuration management.• Managed AWS and Azure cloud environments, including provisioning and scaling resources, configuring VPCs, IAM roles, and security groups.• Utilized Docker and Kubernetes for containerization and orchestration, enhancing application scalability and management.• Automated repetitive tasks with PowerShell and Bash scripts, reducing manual intervention and errors.• Developed and maintained cloud-based solutions and applications, ensuring high availability, disaster recovery, and security compliance.

• Provide “smart hands” and eyes support for other infrastructure located outside of the Data Centers on behalf of the Infrastructure SME teams. • Site IT DR Plan and Site Profile annual refresh, bi-annual table-top walkthrough of IT DR Plans for Category 2 Sites. • Participation in IT initiatives that require site-level coordination, communication and/or implementation • Deployment, configuration and 2nd/3rd level support of mobile devices, printers, PC/laptop hardware, PC/laptop operating system and standard productivity software for internal IT users at locations within a geographic Zone. • Follow standard ITSM processes of Asset Management, Change Management, Incident Management, Request Management, Problem Management and Project Management to serve internal IT users and drive high performance against operational metrics. • Share information about best practices with internal IT users to increase user satisfaction and productivity. • PC Lifecycle Management, including Provisioning, Asset Management and Disposal. May also assist with disposal of other IT assets. • Participate in application, infrastructure, security and support activities as needed related to site infrastructure that requires physical on-site presence, interaction with site personnel and/or expertise about site-based IT systems. • Assist with support of various site-based IT systems that are not supported by Enterprise IT teams. This varies widely from site to site. • Participate as part of a team related to trouble-shooting and resolution of larger IT System issues. May also participate in efforts related to Root Cause Analysis and Problem Management. • Identify opportunities for process and technology improvement • Liaison between IT and internal IT users to drive IT standards and assist with resolving serious IT infrastructure issues. • Participate in internal audits related to IT processes, procedures and systems. • Coordinating with Local Vendors for users issues.