As an IT Program Manager at Arabic Computer Systems (ACS), I have long years of experience in managing complex and diverse IT projects and services for various clients and sectors. I am certified in ITIL service management and Project Delivery and have a strong background in Business and Commerce.My core competencies include Managed Services Delivery, ITIL Service Management, Process Excellence, Transitions, Contractual Compliance, and Vendor Management. I am passionate about leading and expanding cross-functional delivery teams, liaising with executives and technology teams, and ensuring customer satisfaction and quality standards.