Mohammed Abdulkader Email & Phone Number

Yemen

Freelance telecommunications consultant.Provides consultancy on the following telecoms fields;- Training and coaching on different aspects of Business Management, Marketing and Sales and Customer Services, such as; Communications Skills, Managing Staff, Customer care, Essentials of Marketing tools, Sales Skills etc..- Preparing Projects outlines, scope of.

Sana'a, Yemen

• Manage TeleYemen's Commercial division through five different departments;
• Business Accounts Department which looks after corporate sales (international IP capacities, satellite capacities, leased lines, VSAT, BGAN, Thuraya services etc..)
• Marketing department responsible of boosting TeleYemen services and products sales and profit.
• Branches/consumers Sales, which looks after international telecoms services to public such IDD, internet over satellite etc..
• Special Projects department, responsible of providing solutions to corporate customers.
• Customer Care /Call centre providing aftersales services to corporate and small customers.

Sana'a, Yemen

• Provide necessary commercial/technical coaching/training to TeleYemen managers and staff members as required.
• Follow TeleYemen’s investment contribution on international and local telecommunications projects.
• Liaise with international telecom marketing companies and potential beneficiaries to market and sell TeleYemen’s excessive International IP capacities and other services as required.
• As per CEO requirements, preparing business reports and studies such as;o Projects/Business progress reports.o RFPs for supplying products or services.o Business cases for new projects or services,o Scope of works and.

Responsible of developing advanced telecom services provided to Corporate Customers through carrying out research and benchmarking with a view of improving existing service’s provisions and introducing solutions that serves individual customer’s requirements. Highly involved on Services income forecast and expenditures.Main achievements were;- Enhancements.

Responsible of the administrative side of Yemen’s Internet Top Level Domain (.ye), giving authorisations for registering domains under.ye and providing domains certificates for interested customers registered under the Yemen Internet top level domain (.ye). Liaising with ICANN and other Internet organisations to grant TeleYemen IPs patches as required and.

Sana‘a, Yemen

• Prepared initial business cases for TeleYemen’s contribution and investments on, AAE1, SMEW5 and DARE1 submarine cables Projects.
• Representing TeleYemen’s in attending several MC (management committee), I&ASC (Investment Committee) and PG (Procurements group) meetings in the three projects in different countries including UAE, Malesia, Thailand.
• Reviewing and endorsing of both C&MA (Construction and Management Agreement) and the SC (Supply Contract) of the three projects.
• Reviewed Africa1 consortium’s quotation and prepared initial business case for TeleYemen’s contribution on the project.

Yemen

• Representing TeleYemen and contributing on several BoD meetings of “Connect Arabia telecoms LLC” to introduce VMO server in Yemen.
• Revising and endorsing marketing and sales studies of the project.
• Preparing presentations and presenting benefits of the VMO project to TeleYemen’s senior management.
• Unfortunately, the project did not obtain the Yemen’s Ministry of Telecoms & IT approval and license.

• Responsible of managing Company’s Call Centre which was responsible of manually connecting international telephone calls and the Help Desk which was responsible of handling customer’s queries, complains including IVR.
• Enhancing TeleYemen Call Centre efficiency reports.
• Preparing plans for merging Call Centre with the Help Desk.
• Restructuring Call Centre Staff Members with a view of reducing overtime and increasing working efficiency and improve quality of work and staff ethics.
• Coating and Training telephone operators and other staff to improve their communications skills, customer care and after sales supports.

• Heading company’s P&S department which was responsible of developing existing company’s products and services, introduce new services as per market demands and carrying out sales promotions and marketing.Highly.
• Main contributor of preparing Business Cases, marketing plans, analysing and choosing systems suppliers and preparing all documents, tariffs, services sales procedures etc..
• Drafting IVR system’s prompts, designing the company’s internal and external communications materials, ordering all items required for the implementation of the first International Telephone Prepaid Calling Card system.
• Setting up required procedures for designing, issuing PINs batches, ordering, stocking and selling of Prepaid Calling Cards
• Creating and printing first version of TeleYemen P&S manual.
• Creating TeleYemen Y2K compliance booklet and officially represented TeleYemen in front of the Government Authorities, public media, suppliers and customers.

• Heading the company’s marketing department’s activities which includes Marketing and Communications (sales promotions, advertising campaigns, contributions on telecommunications exhibitions, internal and external.
• Highly involved on preparing new projects Business Cases, analysing quotations and choosing new systems’ suppliers.
• Managing the internet project launching introduced in Yemen for the first time which included; technical support, preparing all commercials, service tariff, sales procedures, liaising with external advertising agent to.
• Contributing on designing and preparing contents of first TeleYemen’s internet website (www.y.net.ye)
• Agreed with ICANN and other internet organizations to grant TeleYemen required internet DOMAINS, DNSs IPs blocks, authority to manage.ye ccTLD etc..
• Prepared documentations, communications materials and presentations for the Internet Service working concepts, its capabilities and benefits to all sectors of the Yemeni communities, supporting that with fields visits.

Responsible of managing first Cellular Mobile System in Yemen with 45 staff members working in engineering, finance, commercial and administration. Also handling all branch aspects; services provisions, invoicing and billing customers, planning and managing branch OPEX and CAPEX, training, handling PR, etc..Main Achievements were;- Conducted market surveys.

Responsible of managing 40 staff members working on engineering, finance, commercial and administration also handling all branch aspects; Services provisions, billing and invoicing customers, planning and managing branch OPEX and CAPEX, training staff, and handling branch PR, etc..)Main Achievements were;- Creating communication program that interfaces.

Responsible of Hodeidah branch engineering division, staff management, planning and managing business expansions, budget forecast etc..Main Achievements were;- Design and make electronic alarm panel to monitor failures of communication equipment in the branch including Telex Exchange, Mitel Super Switch, TDMs, leased line Modems and other apparatuses in.

Advanced Certificate In Telecom & Digital Business, Marketing/Marketing Management, General, Advanced Certificate In Telecom & Digital Business

Mba, Marketing

Hnd, Telecommunication Engineering

Diploma, Telecommunication Engineering